unknown window

[Randy Silvers]

Recently, whenever I open a document in Microsoft Word, whether an
existing or new document, a blank "window" appears on the lower half of
the document. I wish I could post a picture of it, but I cannot so
I'll describe the window:
Beneath the standard toolbar is the movable Word window. At the top
of this window are the three buttons (red, yellow, green) and the
document title. Below this is the ruler. Below the ruler is the
document window, containing all text and images. Below this is the
horizontal scroll bar. The vertical scroll bar is on the right. There
is a blank white square in the lower right corner of this frame, where
the horizontal and vertical scroll bars would meet. This is normal and
what I want to appear.
But now, there is also a blank pane or frame below the horizontal
scroll bar. In the lower right corner of this is the diagonally
folded/dog-eared paper that one would use to resize the window.
However, this does not work. The pane/frame cannot be resized, I
cannot make it disappear by default, and it takes up the lower third of
the screen for the window's width.

Moreover, I cannot type in it, I don't want it to appear, and I've no
idea what it is. Sometimes, if I select the green button in the upper
left of the window, this blank parts disappears, but sometimes, I
cannot get rid of it.

What is this called and why is it appearing? How do I make it
disappear?

 

[ericbrown869]

Hi Randy -

I'm not sure what the problem is. At first it sounded like it may be the
Reviewing Pane, but that would have some definitive content which you don't
describe. My next thought is that you may have a corrupt Normal template.
Take a look here & try the troubleshooting steps to see if that fixes the
problem;

http://word.mvps.org/mac/MacWordNormal.html

HTH |:>)

 

[ericbrown869]

This is a Word bug that I've seen reported elsewhere. It drives me
crazy. New windows open to the full vertical length of the window, but
Word 'thinks' they're 3/4 length. The result is this empty
quarter-window that can't be accessed. It's bottom scroll bar and
re-sizing window are non-functional. Clicking the green button
sometimes fixes it. Another aspect: intermittent screen-refresh
problems that repeat text lines in the window and gradually fill it
with gibberish. Re-sizing the window sometimes fixes it.

MS has done nothing to fix these problems for over a year.

 

[Elliott Roper]

This is a Word bug that I've seen reported elsewhere. It drives me
crazy. New windows open to the full vertical length of the window, but
Word 'thinks' they're 3/4 length. The result is this empty
quarter-window that can't be accessed. It's bottom scroll bar and
re-sizing window are non-functional. Clicking the green button
sometimes fixes it. Another aspect: intermittent screen-refresh
problems that repeat text lines in the window and gradually fill it
with gibberish. Re-sizing the window sometimes fixes it.

MS has done nothing to fix these problems for over a year.

Similar problems have been reported by users of two monitor systems.
Is that yours? Is your second monitor "bigger" i.e. more pixels?
If so, does the number of usable pixels (vertically) match the total
vertical pixels on the main monitor?

Give lots of detail on hardware and software versions. I would not be
amazed to discover that people in a position to do something about it
sometimes visit this list.

I'd be even less amazed to learn that people who can help define the
problem description to developers at MS frequent this list.

squeak away little wheel. ;-)