Unnecessary nsteps in opening Word 2002

[kneejerk]

Wheneveer I open Word, I first get the Macro option
choice followed by a File Conversion Dialog
Box~~STbRun9.dot followed by the error message " Word
cannot open this document template "

After getting through these road blocks I have no
difficulty in the program.

The " Remove Button in the Template Add-in" Box will not
respond.

I have gone through the steps recommended in the use of
the Trouble Shooting Utility. Util;izing the /a witch
allows me to skip the problems in opening a new document.
However whenever I open an existing document I must go
through the enumerated steps.

Will appreciate any hints as to how to further approach
eliminating this problem.

 

[Suzanne S. Barnhill]

The reference to TbRun points to the TextBridge OCR software that was
probably installed by your scanner. The number 9 in the filename suggests
that it was written for Word 2000; obviously it does not work with Word
2002. Look in Word's Startup folder for the referenced add-in and remove it.

It's not clear from your message, but it's possible that what you're seeing
is a reference to ~$TbRun9.dot. If so, this suggests that the add-in itself
has already been removed but that this was done with Word open, so that the
"owner" file created when the add-in was loaded has not been deleted. It is
that temp file that you must now remove; since the filename ends in .dot,
Word is trying to load the owner file as an add-in.

 

[Kneejerk]

...Tnank you . I was able to delete the file shell from the
Word Start Up folder.