unread mail - mailbox viewed by 4 users - outlook 2000

[ritchysupp]

I have four users who log into their own mailboxes but also view another
general mailbox. The folder list will show the Inbox (in the extra mailbox)
as having 13 unread emails, but when going through it, no unread mail can be
seen. All filters taken off too. When I log directly into the general
mailbox, I can see the unread messages.

Any tips? Many thanks, Ritchy

 

[Roady [MVP]]

Make sure you've got your delegates marked to show Private Items as well

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

 

[ritchysupp]

cheers - that did the trick! I guess they assumed that they would never
receive 'private' emails.

Make sure you've got your delegates marked to show Private Items as well

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----

I have four users who log into their own mailboxes but also view another
general mailbox. The folder list will show the Inbox (in the extra
mailbox)
as having 13 unread emails, but when going through it, no unread mail can
be
seen. All filters taken off too. When I log directly into the general
mailbox, I can see the unread messages.

Any tips? Many thanks, Ritchy