Unrecoverable disk error

[Roger Nye]

I keep getting an error every couple of days:
"There is an unrecoverable disk error on file ...
The disk you're working on has a media problem that prevents Word from using
it.
Try the following:
*Try formatting another disk
*Save the document to another disk"

Then it tries to close Word, but says
"You cannot close Microsoft Office Word because a dialog box is open"
(presumably the software equivalent of a sign saying "do not throw stones at
this sign")

The PC is a tablet, running Windows XP.
I am saving locally to the hard disk. The PC only has one disk. Norton
Utilities Disk Doctor says there is nothing wrong with it.
I have not had any problems in any application other than Word.

Any ideas what could be causing this and how I can prevent it in future?

Thanks
Roger

 

[TF]

Disable the Office Plug-in option in Norton Anti Virus.



:I keep getting an error every couple of days:
: "There is an unrecoverable disk error on file ...
: The disk you're working on has a media problem that prevents Word from
using
: it.
: Try the following:
: *Try formatting another disk
: *Save the document to another disk"
:
: Then it tries to close Word, but says
: "You cannot close Microsoft Office Word because a dialog box is open"
: (presumably the software equivalent of a sign saying "do not throw stones
at
: this sign")
:
: The PC is a tablet, running Windows XP.
: I am saving locally to the hard disk. The PC only has one disk. Norton
: Utilities Disk Doctor says there is nothing wrong with it.
: I have not had any problems in any application other than Word.
:
: Any ideas what could be causing this and how I can prevent it in future?
:
: Thanks
: Roger

 

[Roger Nye]

Dear Terry,
Thanks for the response, but it is already disabled.
By this I mean: under Options for Anti Virus, Miscellaneous, the option
"Enable Office Plugin" does not have a tick.

If there is some other disabling mechanism, please let me know.

Thanks
Roger

 

[TF]

Roger

that's the correct option to disable and it usually clears the problem. When
you get this occur again, try using Alt+Tab to see if you can find an open
dialog listed (which may be off screen). Also, doing a Ctrl+Alt+Del and
checking Task Manager to see if there is anything to give a clue about what
might be causing this.

Terry


terry

: Dear Terry,
: Thanks for the response, but it is already disabled.
: By this I mean: under Options for Anti Virus, Miscellaneous, the option
: "Enable Office Plugin" does not have a tick.
:
: If there is some other disabling mechanism, please let me know.
:
: Thanks
: Roger
:
: "TF" wrote:
:
: > Disable the Office Plug-in option in Norton Anti Virus.
: >
: > --
: > Terry Farrell - Word MVP
:
: >
: > : > :I keep getting an error every couple of days:
: > : "There is an unrecoverable disk error on file ...
: > : The disk you're working on has a media problem that prevents Word from
: > using
: > : it.
: > : Try the following:
: > : *Try formatting another disk
: > : *Save the document to another disk"
: > :
: > : Then it tries to close Word, but says
: > : "You cannot close Microsoft Office Word because a dialog box is open"
: > : (presumably the software equivalent of a sign saying "do not throw
stones
: > at
: > : this sign")
: > :
: > : The PC is a tablet, running Windows XP.
: > : I am saving locally to the hard disk. The PC only has one disk.
Norton
: > : Utilities Disk Doctor says there is nothing wrong with it.
: > : I have not had any problems in any application other than Word.
: > :
: > : Any ideas what could be causing this and how I can prevent it in
future?
: > :
: > : Thanks
: > : Roger
: >
: >
: >