Unusual Email Confuses JMF and Crashes Entourage X

[Will Deatrick]

I am using Entourage X 10.1.4 under Panther (OS 10.3.2), and I have
recently been receiving some strangely formatted emails that appear to
confuse the Entourage Junk Mail Filter (JMF) and cause Entourage to
"Unexpectedly Quit".

When I View->Source, the email has a Return-Path, Received entries,
Message-Id, and a date, but nothing else. That is, the email does not
have a From, Reply-To, Subject, or even a "To" entry. Perhaps this
message is just corrupted as I don't know how my ISP could have placed
it in my POP account if my email address isn't in the message.

When the JMF is enabled, Entourage crashes when I check my email or
when I Apply Rule->All Rules to this odd email message. The crash
report shows:
Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_PROTECTION_FAILURE (0x0002) at 0x00000000

Has anyone else see this problem? Is there anyway to avoid this crash
short of disabling the JMF? The JMF runs before any Rule I can define.

Thanks,

Will

 

[Bob Shoemaker]

Hi Will -

This has been reported in the group and responded to. You are correct - a
malformed spam message was sent to many people causing the Junk Mail Filter
to fail. The cause of this is a missing bracket within the header
information. The JMF cannot parse the information and fails.

Microsoft is aware of this situation. I do not know what the plan is to have
this patched for ENTX, but there is time to visit this issue for ENT2004.

In the meantime, turning off the JMF after you have a crash situation,
redownloading the mail, deleting the bad message, and then re-enabling the
filter is the easiet workaround.

 

[Will Deatrick]

Thank you. -- Will

Hi Will -

This has been reported in the group and responded to. You are correct - a
malformed spam message was sent to many people causing the Junk Mail Filter
to fail. The cause of this is a missing bracket within the header
information. The JMF cannot parse the information and fails.

Microsoft is aware of this situation. I do not know what the plan is to have
this patched for ENTX, but there is time to visit this issue for ENT2004.

In the meantime, turning off the JMF after you have a crash situation,
redownloading the mail, deleting the bad message, and then re-enabling the
filter is the easiet workaround.