C
Cassia
Hello, I am running Word 2002 on a Windows XP
professional system. It came installed on my computer
and from the very first day I started using it it has had
a problem where it will periodically pop up an error
message saying that word has preformed an error and will
close (dumping all unsaved info of course). Sometimes it
brings up the 'submit this error to Microsoft' box,
sometimes it doesn't. Another error also occurs often
times when closing a file which says 'unusual termination
error, program will close' or something close to it, and
shuts every thing down. When it comes back up from these
errors it says that the Normal.dot file has been changed,
do I want to load the new copy?
THIS IS DRIVING ME CRAZY. I have been trying to fix the
problem for over a year now. And the program still
crashes at least twice a day, usually more. I have been
back and forth with the Gateway people (who I bought my
computer with) and they have had me do everything from
unloading and reloading Word, buying and installing a
whole different version of word, erasing the Normal.dot
file and everything else. Nothing has helped. Word is
also not deleting any temp files it creates and I don't
know if this is part of the problem or not.
If any one can help me, I would be forever grateful!
Cassia
professional system. It came installed on my computer
and from the very first day I started using it it has had
a problem where it will periodically pop up an error
message saying that word has preformed an error and will
close (dumping all unsaved info of course). Sometimes it
brings up the 'submit this error to Microsoft' box,
sometimes it doesn't. Another error also occurs often
times when closing a file which says 'unusual termination
error, program will close' or something close to it, and
shuts every thing down. When it comes back up from these
errors it says that the Normal.dot file has been changed,
do I want to load the new copy?
THIS IS DRIVING ME CRAZY. I have been trying to fix the
problem for over a year now. And the program still
crashes at least twice a day, usually more. I have been
back and forth with the Gateway people (who I bought my
computer with) and they have had me do everything from
unloading and reloading Word, buying and installing a
whole different version of word, erasing the Normal.dot
file and everything else. Nothing has helped. Word is
also not deleting any temp files it creates and I don't
know if this is part of the problem or not.
If any one can help me, I would be forever grateful!
Cassia