Update Labels function not working entirely

[Tim]

I have a user that is using the mail merge function in Microsoft Word 2007.
First she selects the lables function and New Document, then she brings in
her recipients by going to Select Recipients. After that she selects the
fields that she wants by going to Insert Merge Field, and when she is ready,
she clicks on Update Labels. When she does this, only the top row and the
very last two cells at the bottom are updated.

The background was that this workstation had on it an installation of both
Office 2007 Enterprise and Office 2007 Professional on the same workstation.
There must be something I need to remove or change in order for this to work.

I have entirely uninstalled both office suites rebooted, then reinstalled
office 2007 professional on her workstation, but that didnt' seem to fix it.

Thanks,

Tim

 

[Peter Jamieson]

So far, every time this problem has popped up, it is to do with "Tablet"
functionality, either in Windows XP Tablet edition or in Windows Vista on
systems where tablet or other multimedia functionailty has been enabled.

For the existing support article, see

http://support.microsoft.com/kb/898630/en-us

You can also consider using one of the macros at

http://tips.pjmsn.me.uk/t0005.htm

 

[Tim]

That was it. We turned off the tablet funtion and it worked.

Thanks for the help,

Tim