Update now asks for CD

[Jess]

My first Office updates went fine without asking for my CD. Then I suffered
some file corruption (thanks to Norton's so-called protection). I know there
is a tool to repair individual Office programs, that's good, but I also want
to be able to use Office Updates as I did before, i.e. WITHOUT having to get
out my CD. I would rather put it away in a safe place and only use it in
emergencies. Before I try and re-install all my Office 2003 programs, I
thought I should try, once more, to find out how I can reinstate the files
which are responsible for enabling Office Updates to work without recouse to
my Office CD. PLEASE, does anybody know what their names are, and whether I
can simply browse the CD and put them back on my hard disk? And if so, into
which directory should they go? Thank you.

--
Jess
(XP Home SP/2 OEM. HDD1:Windows NTFS 60GB; Linux 20GB. HDD2:Windows NTFS
40GB. P4 HT.)
[Please note: Display name may be changed in near future - too many people
called Jess on this site.]

 

[Susan Ramlet]

Hi, Jess,

Try re-installing Office and letting it create a local install source (LIS).
The LIS provides a local copy of the installation files so that your CD may
not be required.

If that doesn't work, try restoring them with the LISTool:

http://www.microsoft.com/office/ork/2003/journ/LISTool.htm

This may also help:

830168 - Frequently Asked Questions About the Local Install Source Feature:
http://support.microsoft.com/default.aspx?scid=kb;en-us;830168

 

[Jess]

Thank you. I did a complete re-installation. Incidentally, Is it true that
you can only re-install so many times before having to contact Microsft to
get your product key re-activated (or something)? I would like to be
prepared with the information in case this ever happens to me! How many
"lives" has one got (i.e. how many times can you re-install from the CD)?
And (in general terms) which part of Microsoft should one contact when this
happens (I'm in the U.K.)?

I have not yet read the references you gave me, but it seems I might have
been able to avoid using up one of my "lives"! Anyway, thanks again.

Hi, Jess,

Try re-installing Office and letting it create a local install source (LIS).
The LIS provides a local copy of the installation files so that your CD may
not be required.

If that doesn't work, try restoring them with the LISTool:

http://www.microsoft.com/office/ork/2003/journ/LISTool.htm

This may also help:

830168 - Frequently Asked Questions About the Local Install Source Feature:
http://support.microsoft.com/default.aspx?scid=kb;en-us;830168

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.

My first Office updates went fine without asking for my CD. Then I suffered
some file corruption (thanks to Norton's so-called protection). I know there
is a tool to repair individual Office programs, that's good, but I also want
to be able to use Office Updates as I did before, i.e. WITHOUT having to get
out my CD. I would rather put it away in a safe place and only use it in
emergencies. Before I try and re-install all my Office 2003 programs, I
thought I should try, once more, to find out how I can reinstate the files
which are responsible for enabling Office Updates to work without recouse to
my Office CD. PLEASE, does anybody know what their names are, and whether I
can simply browse the CD and put them back on my hard disk? And if so, into
which directory should they go? Thank you.

--
Jess
(XP Home SP/2 OEM. HDD1:Windows NTFS 60GB; Linux 20GB. HDD2:Windows NTFS
40GB. P4 HT.)
[Please note: Display name may be changed in near future - too many people
called Jess on this site.]

 

[Jess]

If I may ask another thing on this same thread... When I re-installed I did
not delete the "Office Update 11" folder. It seemed not to mind! Did I do
the right thing?

Hi, Jess,

Try re-installing Office and letting it create a local install source (LIS).
The LIS provides a local copy of the installation files so that your CD may
not be required.

If that doesn't work, try restoring them with the LISTool:

http://www.microsoft.com/office/ork/2003/journ/LISTool.htm

This may also help:

830168 - Frequently Asked Questions About the Local Install Source Feature:
http://support.microsoft.com/default.aspx?scid=kb;en-us;830168

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.

My first Office updates went fine without asking for my CD. Then I suffered
some file corruption (thanks to Norton's so-called protection). I know there
is a tool to repair individual Office programs, that's good, but I also want
to be able to use Office Updates as I did before, i.e. WITHOUT having to get
out my CD. I would rather put it away in a safe place and only use it in
emergencies. Before I try and re-install all my Office 2003 programs, I
thought I should try, once more, to find out how I can reinstate the files
which are responsible for enabling Office Updates to work without recouse to
my Office CD. PLEASE, does anybody know what their names are, and whether I
can simply browse the CD and put them back on my hard disk? And if so, into
which directory should they go? Thank you.

--
Jess
(XP Home SP/2 OEM. HDD1:Windows NTFS 60GB; Linux 20GB. HDD2:Windows NTFS
40GB. P4 HT.)
[Please note: Display name may be changed in near future - too many people
called Jess on this site.]

 

[Susan Ramlet]

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.

If I may ask another thing on this same thread... When I re-installed I did
not delete the "Office Update 11" folder. It seemed not to mind! Did I do
the right thing?

Hi, Jess,

Try re-installing Office and letting it create a local install source (LIS).
The LIS provides a local copy of the installation files so that your CD may
not be required.

If that doesn't work, try restoring them with the LISTool:

http://www.microsoft.com/office/ork/2003/journ/LISTool.htm

This may also help:

830168 - Frequently Asked Questions About the Local Install Source Feature:
http://support.microsoft.com/default.aspx?scid=kb;en-us;830168

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.

My first Office updates went fine without asking for my CD. Then I suffered
some file corruption (thanks to Norton's so-called protection). I

know
there

is a tool to repair individual Office programs, that's good, but I

also
want

to be able to use Office Updates as I did before, i.e. WITHOUT having

to
get

out my CD. I would rather put it away in a safe place and only use it in
emergencies. Before I try and re-install all my Office 2003 programs, I
thought I should try, once more, to find out how I can reinstate the files
which are responsible for enabling Office Updates to work without

recouse
to

my Office CD. PLEASE, does anybody know what their names are, and

whether
I

can simply browse the CD and put them back on my hard disk? And if

so,
into

which directory should they go? Thank you.

--
Jess
(XP Home SP/2 OEM. HDD1:Windows NTFS 60GB; Linux 20GB. HDD2:Windows NTFS
40GB. P4 HT.)
[Please note: Display name may be changed in near future - too many people
called Jess on this site.]

 

[Susan Ramlet]

If everything is working, I'd not worry too much about it!

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.

If I may ask another thing on this same thread... When I re-installed I did
not delete the "Office Update 11" folder. It seemed not to mind! Did I do
the right thing?

Hi, Jess,

Try re-installing Office and letting it create a local install source (LIS).
The LIS provides a local copy of the installation files so that your CD may
not be required.

If that doesn't work, try restoring them with the LISTool:

http://www.microsoft.com/office/ork/2003/journ/LISTool.htm

This may also help:

830168 - Frequently Asked Questions About the Local Install Source Feature:
http://support.microsoft.com/default.aspx?scid=kb;en-us;830168

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.

My first Office updates went fine without asking for my CD. Then I suffered
some file corruption (thanks to Norton's so-called protection). I

know
there

is a tool to repair individual Office programs, that's good, but I

also
want

to be able to use Office Updates as I did before, i.e. WITHOUT having

to
get

out my CD. I would rather put it away in a safe place and only use it in
emergencies. Before I try and re-install all my Office 2003 programs, I
thought I should try, once more, to find out how I can reinstate the files
which are responsible for enabling Office Updates to work without

recouse
to

my Office CD. PLEASE, does anybody know what their names are, and

whether
I

can simply browse the CD and put them back on my hard disk? And if

so,
into

which directory should they go? Thank you.

--
Jess
(XP Home SP/2 OEM. HDD1:Windows NTFS 60GB; Linux 20GB. HDD2:Windows NTFS
40GB. P4 HT.)
[Please note: Display name may be changed in near future - too many people
called Jess on this site.]

 

[Susan Ramlet]

No, you can re-install as many times as you need on the same hardware.

If you change hardware, you may have to phone Microsoft to activate the
product, because it will detect that you have installed on different
hardware. You should be able to select the "telephone" method of activation
if the "internet" method fails. It should give you a list of phone numbers
to choose from.

Good luck--

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.

Thank you. I did a complete re-installation. Incidentally, Is it true that
you can only re-install so many times before having to contact Microsft to
get your product key re-activated (or something)? I would like to be
prepared with the information in case this ever happens to me! How many
"lives" has one got (i.e. how many times can you re-install from the CD)?
And (in general terms) which part of Microsoft should one contact when this
happens (I'm in the U.K.)?

I have not yet read the references you gave me, but it seems I might have
been able to avoid using up one of my "lives"! Anyway, thanks again.

Hi, Jess,

Try re-installing Office and letting it create a local install source (LIS).
The LIS provides a local copy of the installation files so that your CD may
not be required.

If that doesn't work, try restoring them with the LISTool:

http://www.microsoft.com/office/ork/2003/journ/LISTool.htm

This may also help:

830168 - Frequently Asked Questions About the Local Install Source Feature:
http://support.microsoft.com/default.aspx?scid=kb;en-us;830168

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.

My first Office updates went fine without asking for my CD. Then I suffered
some file corruption (thanks to Norton's so-called protection). I

know
there

is a tool to repair individual Office programs, that's good, but I

also
want

to be able to use Office Updates as I did before, i.e. WITHOUT having

to
get

out my CD. I would rather put it away in a safe place and only use it in
emergencies. Before I try and re-install all my Office 2003 programs, I
thought I should try, once more, to find out how I can reinstate the files
which are responsible for enabling Office Updates to work without

recouse
to

my Office CD. PLEASE, does anybody know what their names are, and

whether
I

can simply browse the CD and put them back on my hard disk? And if

so,
into

which directory should they go? Thank you.

--
Jess
(XP Home SP/2 OEM. HDD1:Windows NTFS 60GB; Linux 20GB. HDD2:Windows NTFS
40GB. P4 HT.)
[Please note: Display name may be changed in near future - too many people
called Jess on this site.]

 

[Jess]

Many, many thanks, I am very grateful. (Now I've only got the corrupted
Windows critical updates to worry about! At least now I know that if I
should have done things the other way around (i.e. sorted out Windows before
sorting out Office) the Office CD won't suddenly cease-up on me.)

If everything is working, I'd not worry too much about it!

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.

If I may ask another thing on this same thread... When I re-installed I did
not delete the "Office Update 11" folder. It seemed not to mind! Did I do
the right thing?

Hi, Jess,

Try re-installing Office and letting it create a local install source (LIS).
The LIS provides a local copy of the installation files so that your CD may
not be required.

If that doesn't work, try restoring them with the LISTool:

http://www.microsoft.com/office/ork/2003/journ/LISTool.htm

This may also help:

830168 - Frequently Asked Questions About the Local Install Source Feature:
http://support.microsoft.com/default.aspx?scid=kb;en-us;830168

--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.


My first Office updates went fine without asking for my CD. Then I
suffered
some file corruption (thanks to Norton's so-called protection). I know
there
is a tool to repair individual Office programs, that's good, but I also
want
to be able to use Office Updates as I did before, i.e. WITHOUT having to
get
out my CD. I would rather put it away in a safe place and only use it in
emergencies. Before I try and re-install all my Office 2003 programs, I
thought I should try, once more, to find out how I can reinstate the files
which are responsible for enabling Office Updates to work without recouse
to
my Office CD. PLEASE, does anybody know what their names are, and whether
I
can simply browse the CD and put them back on my hard disk? And if so,
into
which directory should they go? Thank you.

--
Jess
(XP Home SP/2 OEM. HDD1:Windows NTFS 60GB; Linux 20GB. HDD2:Windows NTFS
40GB. P4 HT.)
[Please note: Display name may be changed in near future - too many people
called Jess on this site.]