Update on problems sending emails

[Marts]

It appears that the problem that I'm having with bounced emails appears to be
only to email addresses in the .au domain. I just sent a couple of emails to non
..au domains and they didn't bounce.

Now, it may be an ISP thing or it may be Outlook. I've contacted the ISP who
will look into it. But in the meantime, if it's not them and it's Outlook, what
could stop it sending emails to a specific country address?

Nothing has changed in the settings from overnight to today.

Thanks,

 

[VanguardLH]

It appears that the problem that I'm having with bounced emails appears to be
only to email addresses in the .au domain. I just sent a couple of emails to non
.au domains and they didn't bounce.

Now, it may be an ISP thing or it may be Outlook. I've contacted the ISP who
will look into it. But in the meantime, if it's not them and it's Outlook, what
could stop it sending emails to a specific country address?

Nothing has changed in the settings from overnight to today.

Thanks,

Outlook nor any e-mail client generates the bounces. Those come back
either from the recipient's mail server (if it accepted your e-mail and
then later found out it was undeliverable) or from the sender's mail
server (when it gets a reject status back from the receiving mail server
that the message cannot be delivered). You never showed the actual
bounce e-mail INCLUDING its headers (munge out your username but leave
your domain) so anyone can tell what you actually got.

The NDR (non-delivery report) e-mail came from a mail server (theirs or
yours). It is not generated by Outlook. Your ISP can't do anything
about the NDR unless they also happen to be your sending mail server.
We don't know because you didn't identify your ISP and you didn't
exhibit here the NDR that you got.

 

[Marts]

Evan Platt wrote...

Does your ISP have a webmail interface? What if you send from there?

Yes. But before I was able to test it the problem rectified itself.

I'm at work so I can't test it.

I called my ISP to enquire but they could find no network problems that could be
causing it. But at around the same time as the problem fixed itself we
experienced a slowdown of the network. I don't know if it was my LAN or the DSL
connection.

 

[Marts]

VanguardLH wrote...

The NDR (non-delivery report) e-mail came from a mail server (theirs or
yours). It is not generated by Outlook. Your ISP can't do anything
about the NDR unless they also happen to be your sending mail server.
We don't know because you didn't identify your ISP and you didn't
exhibit here the NDR that you got.

Yes, I did. I did a direct copy/paste of the messages that the "System
Administrator" was sending me but I "xx'ed" out the email address details.

And I also said that under Message Properties that there were no internet email
headers at all. Normally there are a heap of them. But in this case, nothing was
there.

So, I can't even tell you what this System Admin's email address is.

 

[VanguardLH]

VanguardLH wrote...


Yes, I did. I did a direct copy/paste of the messages that the "System
Administrator" was sending me but I "xx'ed" out the email address details.

No headers. Can't tell who sent you the NDR.

And I also said that under Message Properties that there were no internet email
headers at all. Normally there are a heap of them. But in this case, nothing was
there.

In your other post. To continue a discussion, reply to the existing
thread. I didn't get the info in your other post until reading this one
first.

I'll assume you want to continue your discussion in your first thread
and abandon this one. See you over there.

 

[Marts]

The problem has reappeared.

Just now I tried to send some emails to .au email addresses. In all instances,
the nano-second that I pressed the Send button, the undeliberable report
appeared in the Inbox.

Usually, there are a few seconds while Outlook 2007 connects to the outbound
server, logs in, authenticates and then sends the message.

In these cases that doesn't even happen. There is no time for it to happen as
the rejected report appears immediately.

Evan Platt wrote...

Does your ISP have a webmail interface? What if you send from there?

Yes. I've just sent some emails to addresses with .au in them using webmail.
They all went fine from the webmail.

It's got me tossed. It was working fine last night.

 

[Marts]

And the problem as reported, has disappeared.

I sent an email to someone. I got the reply back via Outlook.

I replied to it. It sent OK. I then sent that person a new email. It too sent
OK.

I then ran the diagnostics (from the help menu). It checked everything. It tells
me that it found 2 things that it fixed. But when I click on details it doesn't
say what it fixed.

We're getting Outlook 2010 at work (as part of the Office 2010 package). And
there is an employee offer to download Office '10 for home use. I think that I
shall take them up on the offer. It might work better than 2007. I can only hope
so.

I'm only using 2007 because 2003 won't install on my computer which is running
Windows 7 64b.