Update page hangs....

[James E Middleton]

After an Office application hanging (clip organizer) I was prompted to go
the Office Update site and update my Office applications. (Office 2003 Pro).
Several of the updates downloaded and installed and then one asked me for
the CD - which was at home at the time. I clicked cancel, and tried to
download the 'larger - don't need the CD files' but now every time I go to
the update page I get the following:

The Office Update Catalog cannot be displayed Help

The Office Update site is currently experiencing some technical
difficulties and is unable to check for updates.

Click the Try Again link below to try loading the site again (do not
use the Refresh button on your browser to reload the site).

If problems persist, please contact Microsoft Support for assistance.
You can also search for Office updates in the Download Catalog.



When I installed Office, I did a full install including the MSO cache
files - some fine print said that I wouldn't need the CDs if I did so...



Anyway, what are my options for getting the rest of the updates?
Should I do a restore to before I downloaded them yesterday, and try again
with the CDs in hand, or is there another solution?



The OS and Office applications are all legit...



TIA

 

[Susan Ramlet]

Hi, James,

See if this helps:

http://support.microsoft.com/default.aspx?scid=kb;en-us;304498

If none of those helps, credit goes to Peter Foldes for this fix, which
several people say has resolved the issue:


1st Rename Office subkeys


Note: Removing the following registry keys may reset customized user
settings for your Microsoft Office programs.


1. Close all the applications.
2. Click on Start->Run, type in REGEDIT and click on OK.
3. Locate and select the following registry subkeys:


HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0


4. Right click on 11.0 and rename them to Old11.
5. Close the Registry Editor.


2nd. Detect and Repair Office 2003


1. On the Windows taskbar, click Start, point to and click Control Panel.
2. Double-click Add/Remove Programs.
3. Click Change/Remove Programs on the left pane.
4. Highlight Microsoft Office Professional Edition 2003 on the right pane
and click Change.
5. Insert the correct version of CD when it requires.
6. Select "Reinstall and Repair" and click Next.
7. Select "Detect and Repair errors in my Office installation".
8. Click Install and wait the process to end.


3rd. Install the Updates