Update to 1221 fails to recognize 1220immediately after 1220 update

[deonr]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

I've updated to 1220 then tried updating to 1221. The 1221 update does not find? the just updated to 1220 files and fails, citing cannot find office files.
This is pure silliness.
If one update can find the files the next should also.
MS, please fix your installer!
R

 

[Slahcer]

I am experiencing the same problem.
Give us some feedback Microsoft

 

[beany_kelly]

I've found something similar. I did the 12.2.0 update this morning -- worked fine.

Then the Autoupdater said that 12.2.1 as available. It downloaded fine, but wouldn't accept my Mac's hard disk as appropriate for installation. It said it was "missing software", which I assume means the previous patch.

 

[badness_10000]

I had the same issue this morning. I found <http://www.entourage.mvps.org/troubleshoot/install_08.html> and realized that after applying 12.2.0 about two weeks ago that I had not rebooted (last reboot was July 15). After rebooting the update went in just fine.

HTH

 

[deonr]

Solution: according to phone tech support the only solution is to delete the MS files in your Mac Hard drive/Library folder and perform a uninstall (the app is in Applications/your Office 2008 folder/Additional tools) and then reinstall everything, including all updates, in sequence.
Have fun.
Notes:
Getting to a tech person took me about 30 minutes )plus disconnections when transfered).
They know (since 12.1.0 ! ) of the issue and have no solutions yet.
I'm fed up with MS Office 2008.

 

[Diane Ross]

Then the Autoupdater said that 12.2.1 as available. It downloaded fine, but
wouldn't accept my Mac's hard disk as appropriate for installation. It said it
was "missing software", which I assume means the previous patch.

Did you restart after installing the 12.2.0?

 

[deonr]

Re restarting: why should a restart be necessary? Those are only necessary if a service runs at all times, something Office should not do.
Also, from my call to tech support, no mention of a restart was made. Had one been the solution I would have saved an hour's re-installing/downloading previous updates.

 

[Diane Ross]

Re restarting: why should a restart be necessary? Those are only necessary if
a service runs at all times, something Office should not do.
Also, from my call to tech support, no mention of a restart was made. Had one
been the solution I would have saved an hour's re-installing/downloading
previous updates.

Restarting clears some caches. I'll be sure tech support gets notified about
this.

 

[tvdh]

Diane, is it your job to field the grief that MS deserves for putting a crappy product out there? Is that what an MVP, such as Monsieur Cretin-Meneur. should also do? Surely you are on the users' side of the fence...it says so in his signature..."Les MVP ne travaillent pas pour MS"

I ask, because I'd really like to know exactly what these mysterious caches are and what evil they contain that causes an update to so roundly refuse to acknowledge that there ever was a copy of Orifice 2008 on ones' system disk. Why does MS not flush the caches as part of the update prep and why does it not force a restart afterwards?

Go on Diane, we CAN handle the truth...you are saving face for MS and MS can't write an updater for toffee...

love & kisses, tvdh

 

[herojig]

applejack is your friend after a major upgrade to any product.