update won't run...from v.X to 10.1.2

J

Jarod McBride

I have recently installed Office v.X on my office G4 and am trying to
upgrade so I can connect to our exchange server. I downloaded the
10.1.2 updater and have run it but it seems to hang on the "Gathering
Information" window with the spinning beach ball of death. I have tried
restarting, repairing permissions, redownloading the installer and
nothing chanages.

Am I doing this the right way or is there an upgrade I'm missing
somewhere? is there something else I'm not doing right? Thank you in
advance for your help!!

peace
jarod
 
J

Jim Gordon

Hi

Do you have some mounted server volumes? Try disconnecting them before
running the update. The installer is probably looking all over your network
and chewing up a lot of time.

-Jim Gordon
Mac MVP

All responses should be made to this newsgroup within the same thread.
Thanks.

About Microsoft MVPs:
http://www.mvps.org/

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