Updates to Word

[lwgray]

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: intel

My updater constantly nags me to download the 11.4 update but then says it cannot find the correct version of the programme.

My update log tells me 11.3.9 has been installed. So what can I do to get the new updates?

 

[Michel Bintener]

You could try downloading the file from the Mactopia website. Go to
<http://www.microsoft.com/mac/>, click on Downloads, choose Office 2004 and
download the 11.4.0 and 11.4.1 updaters. You can run them manually as soon
as the download finishes.

Version: 2004
Operating System: Mac OS X 10.4 (Tiger)
Processor: intel

My updater constantly nags me to download the 11.4 update but then says it
cannot find the correct version of the programme.

My update log tells me 11.3.9 has been installed. So what can I do to get the
new updates?

--
Michel Bintener
Microsoft MVP
Office:mac (Entourage & Word)

*** Please always reply to the newsgroup. ***

 

[lwgray]

Tried it I'm afraid. Still get the same results no matter which of the updates I try.

 

[John McGhie]

The updater uses Spotlight to find the target application to be updated.

If Spotlight is not indexing the Applications folder, it never will find it


Cheers

Tried it I'm afraid. Still get the same results no matter which of the updates
I try.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[lwgray]

I assume it's indexing everything. I've no reason to believe it isn't.

 

[John McGhie]

Unless you have changed it, trust me, it isn't

I assume it's indexing everything. I've no reason to believe it isn't.

--
Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Sydney, Australia. mailto:[email protected]

 

[lwgray]

I went to systems preferences and the box is ticked for the Applications folder. And when I put an application name into spotlight it finds an application.

So as far as I can tell it's indexing Applications.

 

[John McGhie]

OK. On my system, the Applications folder was also set in "Privacy", which
was bombing installations.

I assume that you "Removed" the Office Test Drive when you installed 2004?
Using the Remove Office tool?

If there are dead bits of the Test Drive still on your hard disk, that will
also bomb the updates.

You may have to run the Office Remover tool from the Additional Tools folder
of your CD, pull out the whole of Office 2004, then start again from
scratch.

Be thorough with the removal: if you do not get it all out, you will keep
the problem.

Hope this helps

I went to systems preferences and the box is ticked for the Applications
folder. And when I put an application name into spotlight it finds an
application.

So as far as I can tell it's indexing Applications.

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]

 

[Lawrence]

No idea what "set in privacy" means so I doubt I've suddenly changed any settings anywhere to set it.

How do I check that?

It's been a couple of years since I installed Word and haven't had any trouble with updates till now so I doubt the Test Drive is still there... if it ever was.

Hmm. Seems a bit drastic going through the clean up procedure on a Mac for this. I'm pretty sure that Office Remover doesn't do a thorough enough job... or someone will tell me that sooner or later.

Is there some diagnostic procedure I could go through instead this hit or miss approach?

 

[John McGhie]

Hi Lawrence:

Believe me, running the "Office Remover" then re-installing and re-updating
is a hell of a lot quicker than trying to run this problem to ground.

Yes, you "could" find the problem by hand, but it might take you a couple of
DAYS!! You have to visit every module and every pref until you find the bad
one. Remove and re-install should take 20 minutes max

Oooh! Just had a thought... Office IS installed on the boot volume, right?
There's a limitation in the installer: it will only find the target
application if it is on the boot volume.

Hope this helps

No idea what "set in privacy" means so I doubt I've suddenly changed any
settings anywhere to set it.

How do I check that?

It's been a couple of years since I installed Word and haven't had any trouble
with updates till now so I doubt the Test Drive is still there... if it ever
was.

Hmm. Seems a bit drastic going through the clean up procedure on a Mac for
this. I'm pretty sure that Office Remover doesn't do a thorough enough job...
or someone will tell me that sooner or later.

Is there some diagnostic procedure I could go through instead this hit or miss
approach?

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]