upgrade damaged Word?

[Jim]

I installed upgrades 10.1.2 followed immediately by 10.1.4 to Office.
Excel, Powerpoint, Entourage seem to have upgraded fine, but Word has
not. Attempting to launch Word produces no splash screen and the message
"the application word has unexpectedly quit." I've repaired the
permissions, checked the "info" on the MS component plugin file
(10.1.4), rebooted, and skimmed entries to this discussion list.

Do I have options other than "uninstalling" Office and starting over?

Running OS 10.2.6 on an 800g iBook, 640 meg RAM.

Thanks in advance.

Jim Kelly

 

[Corentin Cras-Méneur]

Hi Jim,

I installed upgrades 10.1.2 followed immediately by 10.1.4 to Office.
Excel, Powerpoint, Entourage seem to have upgraded fine, but Word has
not. Attempting to launch Word produces no splash screen and the message
"the application word has unexpectedly quit." I've repaired the
permissions, checked the "info" on the MS component plugin file
(10.1.4), rebooted, and skimmed entries to this discussion list.

Do I have options other than "uninstalling" Office and starting over?

I fear that this might be the most reasonable thing to do..... :-\


Corentin

 

[Jim]

Thank you.

To close the loop here, what I did was uninstall, reinstall, then install
the 10.1.2 upgrade. Word, Excel, Powerpoint, all appear to work
correctly. I understand from some friends that they had a similar
problem, so I have not moved on to 10.1.4.

Since then I've been reading around in the microsoft.public.mac
newsgroups. Excellent. All the MVPs deserve our appreciation.

 

[Corentin Cras-Méneur]

Hi Jim,

To close the loop here, what I did was uninstall, reinstall, then install
the 10.1.2 upgrade. Word, Excel, Powerpoint, all appear to work
correctly. I understand from some friends that they had a similar
problem, so I have not moved on to 10.1.4.

It's up to you Jim )
Uually, when permissions are repaired, the upgrade goes on fine (and it
does bring fixes in all the Office apps).

Since then I've been reading around in the microsoft.public.mac
newsgroups. Excellent. All the MVPs deserve our appreciation.

) Actually, most users in these groups participate and contribute to
solve the differnet problems that arise. MVPs are just users who've been
hanging around longer than others ;-)))


Corentin