H
Helen Dallas
I purchased a Dell computer with Microsoft Office XP
Small Business Edition in October. I purchased a Office
Small Business Edition 2003 upgrade in November. I
loaded the 2003 upgrade on my computer and the computer
screen would go black and into sleep mode and would not
wake up when the mouse was moved. I would have to shut
the computer off and reboot to get it to work. I called
Dell and they had me to restore the computer to a date
previous to when I installed 2003.I had to reload Office
XP. That solved the lock up problem. Is there any way I
can get the 2003 upgrade to work?
Small Business Edition in October. I purchased a Office
Small Business Edition 2003 upgrade in November. I
loaded the 2003 upgrade on my computer and the computer
screen would go black and into sleep mode and would not
wake up when the mouse was moved. I would have to shut
the computer off and reboot to get it to work. I called
Dell and they had me to restore the computer to a date
previous to when I installed 2003.I had to reload Office
XP. That solved the lock up problem. Is there any way I
can get the 2003 upgrade to work?