Upgrade loses Additional Mailboxes

[Nick Cavalancia]

We are upgrading 1600 users from Office XP to Office 2003 using an MST
created via CIW. The additional mailboxes are lost after the upgrade and we
have the CIW configured to modify the existing profile and not create a new
one.

Any suggestions would be greatly appreciated.

 

[Sue Mosher [MVP-Outlook]]

What modifications are you making to the profile?

 

[Nick Cavalancia]

Hey Sue! How are you? Thanks for jumping in here.

On CIW step 17, we choose Modify Profile, on step 18, we add in the Cached
Exchange settings and enable Offline use (note there's nothing there
regarding Add'l Mailboxes). There's no faclity within CIW to either maintain,
nor remove Add'l mailboxes, so we are bewildered as to why they are being
removed.

Thanks again.

 

[Sue Mosher [MVP-Outlook]]

At the top of Screen 18, make sure you choose "Do not configure an Exchange
Server connection." Then at the bottom, choose "Configure Cached Exchange
Mode" on the bottom. This will result in a PRF file that contains the
Exchange Global Section service, which has the Cached Mode settings, but not
the Microsoft Exchange Server service.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers