Upgrade to 2007 from XP won't run - locks up. Why?

[Phillip Branner]

Most of the time, Outlook just won't open - I get the main window, but it
won't come up. The message is "Not Responding", and I must do a forced quit.
Safe Mode doesn't do any better. On rare occasions when it does open,
clicking from mail to calendar or clicking on Tools locks it up. Sometime I
have to re-boot the system to get the frozen Outlook to quit.

 

[Roady [MVP]]

What did you do before that?
What mail account type are you using?

Also see http://www.howto-outlook.com/faq/outlookdoesntstart.htm

 

[Brian Tillman]

Most of the time, Outlook just won't open - I get the main window,
but it won't come up. The message is "Not Responding", and I must do
a forced quit. Safe Mode doesn't do any better. On rare occasions
when it does open, clicking from mail to calendar or clicking on
Tools locks it up. Sometime I have to re-boot the system to get the
frozen Outlook to quit.

Did you create a new mail profile?

 

[Phillip Branner]

Really, nothing. I installed 2007 as an upgrade per install instructions. I
created a shortcut icon and dragged it to the desktop. When I click it on a
fresh install, Outlook will open one time. It has imported the .pst file and
all data and settings have transferred. It does a send/receive on startup
and shows messages being received, but they never show up in Outlook - I have
to go to my ISP mailbox to get them. If I close Outlook and attempt to
re-open, it hangs immediately on displaying the Outlook 2007 opening window.
If I do a forced quit and try to re-open, it warns of improper shutdown and
asks to open in safe mode. Either way, yes or no, it will hang again and
maybe or maybe not shut down on a forced quit.

Q #2 - my account type is POP3.

Thanks for responding.

What did you do before that?
What mail account type are you using?

Also see http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Most of the time, Outlook just won't open - I get the main window, but it
won't come up. The message is "Not Responding", and I must do a forced
quit.
Safe Mode doesn't do any better. On rare occasions when it does open,
clicking from mail to calendar or clicking on Tools locks it up. Sometime
I
have to re-boot the system to get the frozen Outlook to quit.

 

[Phillip Branner]

No - didn't realize it was necessary to do so.

Did you create a new mail profile?

 

[Brian Tillman]

No - didn't realize it was necessary to do so.

It is a good idea when upgrading, especially to OL 2007, to start with a new
mail profile.

 

[Roady [MVP]]

See the suggestions in the link I gave you. Start with recreating the mail
profile;
http://www.howto-outlook.com/faq/newprofile.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Really, nothing. I installed 2007 as an upgrade per install instructions.
I
created a shortcut icon and dragged it to the desktop. When I click it on
a
fresh install, Outlook will open one time. It has imported the .pst file
and
all data and settings have transferred. It does a send/receive on startup
and shows messages being received, but they never show up in Outlook - I
have
to go to my ISP mailbox to get them. If I close Outlook and attempt to
re-open, it hangs immediately on displaying the Outlook 2007 opening
window.
If I do a forced quit and try to re-open, it warns of improper shutdown
and
asks to open in safe mode. Either way, yes or no, it will hang again and
maybe or maybe not shut down on a forced quit.

Q #2 - my account type is POP3.

Thanks for responding.

What did you do before that?
What mail account type are you using?

Also see http://www.howto-outlook.com/faq/outlookdoesntstart.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Most of the time, Outlook just won't open - I get the main window, but
it
won't come up. The message is "Not Responding", and I must do a forced
quit.
Safe Mode doesn't do any better. On rare occasions when it does open,
clicking from mail to calendar or clicking on Tools locks it up.
Sometime
I
have to re-boot the system to get the frozen Outlook to quit.

 

[Phillip Branner]

I'm tentatively declaring success - I've opened, closed and re-opened 2007
successfully, and I can now toggle between mail, calendar, contacts, etc
without hanging.

Many thanks to both you and Roady for your help.

 

[Roady [MVP]]

You're welcome!

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


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