Upgrading from 2004 nightmare...

[silexmulti]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: intel
Email Client: pop

Hello,

I've just upgraded three macs from Office 2004 to 2008.

Every now and then when I open Entourage or switch identities, Entourage wants to update that identity (as it did and is normal, the first time I opened it in Entourage 2008).

I figured that maybe exporting my identity and reimporting it in a new account would end this problem.

But then, all my accounts settings are lost as well as all my extra folders (and the messages in them)are lost, except for the Inbox, Draft and Outgoing

This is a REALLY BAD PROBLEM.

What can I do?

 

[Corentin Cras-Méneur]

Every now and then when I open Entourage or switch identities, Entourage
wants to update that identity (as it did and is normal, the first time I
opened it in Entourage 2008).

I suspect it is a bug. I see the same exact thing.
On the other hand, it doesn't seem to affect my identity so much. All I
have to do is to wait and when it's done, everythign is back to normal.

Corentin

 

[Kerry]

I suspect it is a bug. I see the same exact thing.
On the other hand, it doesn't seem to affect my identity so much. All I
have to do is to wait and when it's done, everythign is back to normal.

Corentin

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You get two free help support tickets from Microsoft. I'm having
trouble understanding the issue as my upgrade went 100% (except for
the infamous sync services issue). Microsoft keeps any ticket open for
the period the issue hasn't been resolved. you can phone them as often
as you want till the problem is rectified.

 

[Linda Davis]

After downloading an update to entourage (2004), I lost my address book and all my old mail. I had to reconfigure my account just to become active again. How can I get my old information back?

 

[Diane Ross]

After downloading an update to entourage (2004), I lost my address book and
all my old mail. I had to reconfigure my account just to become active again.
How can I get my old information back?

Was anything still in your Identity or was this a new blank Identity?

Sometimes during an update, files go missing. Usually, they are gone and
never to be found. This is rare that the Identity is touched during an
update. Sometimes you can find missing files in lost+found. It's also
possible the your Identity was moved from the Documents folder. Search your
HD.

Finding "lost" files:

At the root level of the hard drive, there is a hidden folder called
"lost+found"

Activate the finder, then under the 'go' menu, select 'go to folder'. In
that dialog, enter "/lost+found" (without the quotes). If there is a
lost+found folder it will open, if not, you will get a 'folder not found'
error. This folder only exists if there are lost files.

Another option is to download EasyFind (freeware) to find invisible files
(Spotlight won't find invisible system files). Turn on the "Invisible Files
& Folders" option when you search for an item named "lost+found".

<http://www.devon-technologies.com/download/index.html>

If you don't have a backup strategy, start one now. Tutorial: Entourage and
Time-Machine-like backup

<http://blog.entourage.mvps.org/2008/01/entourage_and_time_machine.html>

In case the above link does not work:
<http://tinyurl.com/4xtprb>

 

[Ed Kimball]

Was anything still in your Identity or was this a new blank Identity?

Sometimes during an update, files go missing. Usually, they are gone and
never to be found. This is rare that the Identity is touched during an
update. Sometimes you can find missing files in lost+found. It's also
possible the your Identity was moved from the Documents folder. Search your
HD.

Finding "lost" files:

At the root level of the hard drive, there is a hidden folder called
"lost+found"

Activate the finder, then under the 'go' menu, select 'go to folder'. In
that dialog, enter "/lost+found" (without the quotes). If there is a
lost+found folder it will open, if not, you will get a 'folder not found'
error. This folder only exists if there are lost files.

Another option is to download EasyFind (freeware) to find invisible files
(Spotlight won't find invisible system files). Turn on the "Invisible Files
& Folders" option when you search for an item named "lost+found".

<http://www.devon-technologies.com/download/index.html>

If you don't have a backup strategy, start one now. Tutorial: Entourage and
Time-Machine-like backup

<http://blog.entourage.mvps.org/2008/01/entourage_and_time_machine.html>

In case the above link does not work:
<http://tinyurl.com/4xtprb>

Diane,

While Spotlight won't display invisible files, the Find command on the
Finder's edit menu will. Click on the drop-down menu below the "Search:"
field in the "Searching ..." window and select "Other...". Then select "File
invisible" from the the list of attributes. You can then search by name (but
not content) for visible items, invisible items, or both.

You can also search by many other rarely-used attributes.

 

[Corentin Cras-Méneur]

You get two free help support tickets from Microsoft. I'm having
trouble understanding the issue as my upgrade went 100% (except for
the infamous sync services issue). Microsoft keeps any ticket open for
the period the issue hasn't been resolved. you can phone them as often
as you want till the problem is rectified.

I have other ways to report issues to Microsoft and I sure reported this
issue.

Corentin

 

[Diane Ross]

While Spotlight won't display invisible files, the Find command on the
Finder's edit menu will. Click on the drop-down menu below the "Search:"
field in the "Searching ..." window and select "Other...". Then select "File
invisible" from the the list of attributes. You can then search by name (but
not content) for visible items, invisible items, or both.

You can also search by many other rarely-used attributes.

Thanks Ed, I'll add that to the options. The problem with checking this out,
is the file doesn't exist if you don't have the problem so it is very
difficult to test.