Upgrading from Office X Service Pack 1

[David Stephenson]

Hello

I purchased Office X (Student and Teacher Edition) today. Applications
installed OK, but upgrade to 10.1.2 from Service Pack 1 fails.

At the first attempt I get "This updater could not find Office v.X or
you have clicked cancel......" I then remove the MS Component Plugin
file. The installer finds the directory but returns the message "An
error prevented the update from completing. 11002:2,-14"

I have tried all the recommended trouble shooting techniques including
- reboot my Mac (!), switch virus checker off, shut down all other
applications, I've even tried removing the prefs file.

I'm running an 800MHz iMac with 768MB RAM. OS is 10.2.8.

Anybody got any thoughts.

BTW, I tried to log a support email with Microsoft but the system
refused to accept my PID number! Very strange.

 

[Diane Ross]

I purchased Office X (Student and Teacher Edition) today. Applications
installed OK, but upgrade to 10.1.2 from Service Pack 1 fails.

At the first attempt I get "This updater could not find Office v.X or
you have clicked cancel......" I then remove the MS Component Plugin
file. The installer finds the directory but returns the message "An
error prevented the update from completing. 11002:2,-14"

Use "Remove Office" from the CD and install again. This time disconnect from
the internet while updating 10.1.2. The other updates 10.1.4 and 10.1.5
should update without problems.

Make sure you install in the root Applications folder or the User's
Applications folder.

 

[David Stephenson]

I've just found Diane Ross's suggestion to someone who was also
getting the 11002:2,-14 error message. As she suggested I used remove
office to delete the installation and then started from what I hope is
scratch. However the identical error still occurs upon trying to
update to 10.1.2.

Do I need to be more aggressive with the de-install - i.e. remove
fonts and shared libraries, etc.

 

[David Stephenson]

Use "Remove Office" from the CD and install again. This time disconnect from
the internet while updating 10.1.2. The other updates 10.1.4 and 10.1.5
should update without problems.

Make sure you install in the root Applications folder or the User's
Applications folder.

Hello Diane - I followed your instructions to the letter. I used
Remove Office (this time *not* getting the message "PBCatSearchSync()
-1304 <<OK>>") to get rid of everything. Disconnected from the
internet and re-installed OfficeX to the root applications folder. Got
exactly the same error messages as above.

Any other ideas?

 

[Diane Ross]

Hello Diane - I followed your instructions to the letter. I used
Remove Office (this time *not* getting the message "PBCatSearchSync()
-1304 <<OK>>") to get rid of everything. Disconnected from the
internet and re-installed OfficeX to the root applications folder. Got
exactly the same error messages as above.

Any other ideas?

Try creating a new user in System Preferences. See if Office will install
under this setup. If it does then there is some problem with your User's
folder preferences.

However, this sounds more like a base system error. You might need to try a
re-install of the OS. Use Archive and Install and check save preferences.
This is a last resort type of suggestion. I had this happen to me once. I
was the only one that was having problems installing a particular
application. I finally resorted to installing the OS on a backup drive and
the app installed without any problems. I then went back and did an archive
and install on my old system and low and behold some of the nagging little
problems I had been having went away.

 

[Corentin Cras-Méneur]

Hello

I purchased Office X (Student and Teacher Edition) today. Applications
installed OK, but upgrade to 10.1.2 from Service Pack 1 fails.

Just out fo curiosity... What is the version of /Applications/Microsoft
Office X/Office/Microsoft Component Plugin
???


Corentin

 

[David Stephenson]

Just out fo curiosity... What is the version of /Applications/Microsoft
Office X/Office/Microsoft Component Plugin
???


Corentin

Hi Corentin

Microsoft component plugin is 10.1.4 (seems a little suspect but who
am I to comment)

As per Diane's suggestion I also installed a completely vanilla
installation of 10.2.1 on a secondary firewire drive. The identical
problem occured.

I've also looked for the error code using Google. There are a few
instances of people reporting this installation error code, for a
variety of applications, but no one seems able to provide an
explanation or fix....

This is really feeding my obsessive/compulsive disorder so any
assistance that will put me out of my misery is very much appreciated
;-)

-- David

 

[David Stephenson]

Just out fo curiosity... What is the version of /Applications/Microsoft
Office X/Office/Microsoft Component Plugin
???


Corentin

Hello Corentin - further to your and my recent posting I started
thinking about what you had said....

I went and looked at each of the Office applications in Finder and
sure enought they all say Version 10.1.4 - creation date 10/7/03. Umm,
think I might have spotted what is going on here!

In my defence I can explicitly state that in the 'About
Word,Powerpoint, Excel' dialogue boxes it says Service Release 1 and
the copyright date is 1983 to 2001 which doesn't stack up with any of
the dates of the updates.

I thought I'd have a go if I install the 10.1.5 update, and sure
enough it works like a dream!

So, is this a - I don't want to say bug - perhaps an oversight in the
preparation of the product? I wonder if the lawyers want to look at
that copyright date?

Thanks for all your help anyway

-- David

 

[Corentin Cras-Méneur]

Hi Corentin

Microsoft component plugin is 10.1.4 (seems a little suspect but who
am I to comment)

:-D
THen Office is already in version 10.1.4 and there is no reason
whatsoever that you should be able to run the 10.1.2 updater over it.
Try installing the 10.1.5 update. It should run just fine and the same
file should then be in version 10.1.5.

Corentin

 

[Corentin Cras-Méneur]

I went and looked at each of the Office applications in Finder and
sure enought they all say Version 10.1.4 - creation date 10/7/03. Umm,
think I might have spotted what is going on here!

In my defence I can explicitly state that in the 'About
Word,Powerpoint, Excel' dialogue boxes it says Service Release 1 and
the copyright date is 1983 to 2001 which doesn't stack up with any of
the dates of the updates.

Don;t trust the About box there. Only the file I mentioned is updated
with every single update and actually relfects what version Office is
in.

I thought I'd have a go if I install the 10.1.5 update, and sure
enough it works like a dream!

)))

So, is this a - I don't want to say bug - perhaps an oversight in the
preparation of the product? I wonder if the lawyers want to look at
that copyright date?

You simply had a 10.1.4 CD (which is a good thing concidering how many
bugs have been fixed since 10.1.1 )) ).

Thanks for all your help anyway

Sure,

Corentin

 

[Diane Ross]

In my defence I can explicitly state that in the 'About
Word,Powerpoint, Excel' dialogue boxes it says Service Release 1 and
the copyright date is 1983 to 2001 which doesn't stack up with any of
the dates of the updates.

We post how to check for the correct updates on the Version Page:

Version Info for Entourage.

<http://www.entourage.mvps.org/version.html>