Upgrading MS Office 2003 SME with MS Office 2003 Pro Upgrade Disk

K

KeithBlakesley

I bought an Office 2003 Pro upgrade disk a couple of years back. A new user
has just started at the company with a Vista Business laptop running Office
2003 SME. I have both disks and packages and licence keys. Yet the Upgrade
will not recognise the SME version. (it won't even recognise an Office 97
Pro disk for that matter) and throws and error before aborting.

Can anyone advise if this is a function of Vista Business, or Office SME.
For the record all my other users were upgraded from Office 97 Pro to 2003
pro via the same method without hitch (on XP pro). I have downloaded Office
2003 SP3 in readiness, assuming I can get the soft3ware to upgrade in the
first place.
Any thoughts, please?
 
E

Eric A.

You can not use a 2003 upgrade disk to upgrade from one version of 2003 to
another.

You can however use a 97 disk to perform the upgrade. If it is having a
problem recognizing the 97 disk contact MS at 800-936-9400. Explain to them
that you have a 2003 upgrade disk and you are trying to install it but it
isn't recognizing your 97 disk. With their assistance, they should be able to
help you get it installed even though the 97 disk is not being recognized.
 

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