Uploading of large docs to PS2007 times out

P

PedroJose

I have done some testing with uploading documents to project workspaces in
Project Server (Sharepoint sites) and it seems that when I try to upload a
document of larger size (650 KB or 1.5 MB) to a project workspace document
library, the process times-out (it shows as not being able to display the
webpage). When I try to upload a small doc, the upload completes
successfully.

Thanks
 
P

PedroJose

I'm uploading over a WAN. It times out at approxiamtely 90 seconds. I hav
enot chenged any settings in either place. I have changed the settings of
the Queue service in the Project Server's Server Settings page.

And yes, these docs are on the larger side but they are what we need to
upload, also I cannot put limitations on a project document size because
there are issues with the tool...

Please advise.

Thanks.
 
P

PedroJose

Thanks Paul, I'll try this and will let you know. Just an FYI, I tried
moving the same file (1.5 MG) from my local to the project server workspace
using the Windows Explorer view of the document library, and it works fine!
it just does not work wth the upload function from PWA. Of course, once the
file is uploaded via windows explorer, i try to modify it and save it, and it
times-out...

thanks
 
P

PedroJose

The upload does not timeout when I do from the subnet where both exist (same
server). It is actually instantaneous.....
 
P

PedroJose

QOS not enabled. We increased the connection time out setting from 120
seconds to 1200 seconds. It did not help the problem.

Thanks.
 
P

Paul Conroy

Are there any errors in the SharePoint ULS Logs ?

I'd be inclined to use a sniffer between the client and web/app server to
see exactly what going on over the network. This could further be help by
running a SQL trace during the time you're trying to upload. Also check the
firewalls for any dropped packets etc

Unfortunately this is not a simple task if you don't have the required skills.

I'm not sure what else I can suggest.

Paul
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S

Sainath , SMB KID

Hi There,

I have wen through your problem, and here is what i suspect

a) when u copy a file from explorer to another explorer it uses shell for eg
: \\sharename opens up a explorer which involves RPC traffic along with
shell32.dll into picture.

Please update the shell32.dll on the client system

b) Please try to upload using command prompt ( NET USE )

c) Also please update tcpip.sys file which is used to set up the session
between client and server.

d) Please capture a netmon trace / ethereal trace and then reproduce the
issue

e) As a better test , try copying the files to local system to itself and
check if it is timing out , second test from same subnet .

f) Check the packet size and resets from the trace / send the trace across
fro analysis.

Sai
SMB KID .
 
P

PedroJose

Hi, so now this is just confusing, after doing a lot of testing on this
issue (since it is basically stopping the migration to project server...), it
seems that some people can upload large files fine, this is single upload,
multiple upload, window drag and drop.... One perosn in London can upload
1o meg file fine, another person here can upload a large file fine, but I
can't as it times out or produces a "Delayed Write Failed" error.... it
cannot b ethen the firewll or the network....

just more information that may be useful... (can't believe that nobody else
has seen this)

thx.
 
S

Sainath , SMB KID

Hi Pedro ,

thanks for the update, the Delayed write fail might occurs due to many
factors while writing it to the disk , so i understand that local file copy
result in failure ?

can you please provide the event logs of Delayed write fail ( is it event id
2020 or ...) and also please do check for the following file versions

a) MRXSMB.sys
b) SRV.sys
c) NETBT.sys
d) RDBss.sys file version

the above file versions are important for server side redirection as well as
client side redirection of the data. so please check for the latest file
versions and update them accordingly.

Also provide me the exact event id when you get delayed write fail.


Regards,
Sainath
SMB KID.
 
P

PedroJose

It is event ID 14901

Sainath said:
Hi Pedro ,

thanks for the update, the Delayed write fail might occurs due to many
factors while writing it to the disk , so i understand that local file copy
result in failure ?

can you please provide the event logs of Delayed write fail ( is it event id
2020 or ...) and also please do check for the following file versions

a) MRXSMB.sys
b) SRV.sys
c) NETBT.sys
d) RDBss.sys file version

the above file versions are important for server side redirection as well as
client side redirection of the data. so please check for the latest file
versions and update them accordingly.

Also provide me the exact event id when you get delayed write fail.


Regards,
Sainath
SMB KID.
Click to expand...
 

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