Urgent BCM problem

[Thorbjorn Sundboe]

When I try to open any account in BCM, I get the message "The custom form
could not be opened, Outlook will use an Outlook form instead...". When
OKed, I get the message "array index out of bounds". When OKed, the account
is opened in an Outlook form with crucial information missing.

I have tried Maintenance/Start to rebuild indexes, no change. Also tried
restarting the PC (which have actually helped before with similar problem).
I have a backup that can be restored, but that is last resort since I will
be losing data.

Any suggestions?

Cheers, Thorbjorn

 

[Thorbjorn Sundboe]

I have also tried the tip from www.slipstick.com Tools | Options | Other |
Advanced Options | Custom Forms, then click Manage Forms, then Clear Cache.
This clears the problem for some accounts only.

 

[Sue Mosher [MVP-Outlook]]

If simply clearing the cache doesn't fix the issue, try the other steps
detailed at http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Patricia Cardoza - [MVP Outlook]]

Clear the forms cache. Delete everything in this folder: C:\Documents and
Settings\[user]\Local Settings\Application Data\Microsoft\Forms

--
Patricia Cardoza
Outlook MVP
http://blogs.officezealot.com/cardoza/

Author, Special Edition Using Microsoft Outlook 2003
Author, Absolute Beginner's Guide to OneNote 2003
Lead Author, Access 2003 VBA Programmer's Reference

***Please post all replies to the newsgroups***