URGENT HELP!!!!!

[John]

Hi There,

I am trying to fix some problems our company is having with the e-mail
system.

we are using Microsoft outlook 2000. the problem is.....

We use the same server for incoming and outgoing mail. eg.
mail.xxxxxxxxx.co.uk, the problem is we can all (8 of us) receive mail but
we can't send it. we have tried the firewall but no ports or programs are
blocked. it must be something in our building as when I went home I set up
my work account on my laptop and could send and receive it from there.

This is urgent, so all help would be appreciated.

Regards

 

[Brian Tillman]

we are using Microsoft outlook 2000. the problem is.....

We use the same server for incoming and outgoing mail. eg.
mail.xxxxxxxxx.co.uk, the problem is we can all (8 of us) receive
mail but we can't send it. we have tried the firewall but no ports or
programs are blocked. it must be something in our building as when I
went home I set up my work account on my laptop and could send and
receive it from there.

Exactly what happens when you try to send?

 

[K. Orland]

Can you please provide an error message and/or error number please? Your
message is a little too vague to troubleshoot. Also, remember to check the
application event viewer.

 

[John]

it's saying that we can't access the mail server and giving an error code.
0x800ccc08

 

[K. Orland]

'0x800CCC08 INVALID_STATE' description N/A and nothing else but this could
also mean message download incomplete.

Normally you can only sent mail from servers you directly connect to
i.e. internal to your ISP or servers you have to authenticate on i.e.
supply name/password. This is done to stop spammers and mail relaying.

Check that first you are properly authenticated to your SMTP server, if so
then check with the server admins of the server giving you this error. You
may also want log into and check your ISP webmail to see if you can send
using that method.

 

[AJR]

John - "mail.xxxxx.co.uk" designates an smtp server - receive mail - the
counter part to send mail would be something like "pop3.xxxxx.co.uk".

 

[Brian Tillman]

John - "mail.xxxxx.co.uk" designates an smtp server - receive mail -
the counter part to send mail would be something like
"pop3.xxxxx.co.uk".

Not necessarily. Some ISPs run the POP and SMTP servers on the same
machine.