User disabled in Exchange server but keep access to current e-mail

[Paul Mrozowski]

I have a user that will no longer be connected to our Exchange server but
needs to be able to keep all of their existing e-mail in Outlook. I had them
check to make sure Outlook was running in Cached mode (which they are). I
forwarded their existing account to their new e-mail address.

Outlook is configured with 2 email accounts - One is our Exchange server,
the other is their new account. How can we safely tell Outlook to stop
checking Exchange (I didn't want to go through the trouble of setting up a
new account to test whether it's safe to just delete the Exchange account
from Outlook - I'm afraid it will delete their local e-mail to that account).

I thought we'd just be able to tell Outlook to stop checking this account so
I had them go into Tools > Options > Send/Receive. We created a new group and
assigned their new e-mail address to it. Then we went into the default "All
Accounts" group and unchecked the options to check the e-mail.

Unfortunately, it's still prompting them for a password when Outlook starts
up.

Any ideas on the easiest/safest way to tell Outlook to stop checking the old
Exchange account?

 

[Diane Poremsky [MVP]]

Open outlook in offline mode, move or export all messages to a new pst.
Delete the exchange account from the profile.

--
Diane Poremsky [MVP - Outlook]



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[Paul Mrozowski]

Open outlook in offline mode, move or export all messages to a new pst.
Delete the exchange account from the profile.

Since I can't test this all the way through I'm a bit paranoid - I don't
want to be the person that lost all of their e-mail ;-)

So the basic sequence of this would be:

- Select the mailbox,
- Click the option at the bottom to work offline.
- Go to File Import and Export.
- Select Export to a file. (Next)
- Select Personal Folder File (Next)
- Select the mailbox, check "Include subfolders" (Next)
- Click Finish.
- Enter a Name for this new folder.
- Hit OK.
- Wait for it to export (and add the PST to the tree in the Mail category).

- Go to File > Open > Outlook Data File.
- Select the file I just created/exported.
- Check to make sure everything looks OK in the new PST.
- Go to Tools > Options > Mail Setup > E-mail Accounts
- Click on the Exchange account and click Remove.

What will they see happen at this point (after accepting any prompts)? Where
will new e-mail come in? The existing mailbox or the "backup" we created
(assuming the existing one, but I figured I'd ask). What other types of
changes should I let them know to expect at this point?

Thanks,

-Paul

 

[Diane Poremsky [MVP]]

Yes, those are the steps. Before removing the exchange account, set the new
pst as default for delivery.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Let's Really Fix Outlook 2010
http://forums.slipstick.com/forumdisplay.php?f=34