User Error - Word 2002

[Lloyd H. London]

Somehow, one of our users removed the Letters and Mailings command from
the Tools menu. She hasnt a clue how she did it. Several of us have
searched the Commands found in Customize, including the Tools, MailMerge
and AllCommands, to no avail. We can not find it.
Is there a way to put this back? Even tried Reset with the Menu bar
selected in Toolbars within the Customize dialog box. I have put a
button on the Standard Toolbar to display the MailMerge wizard and the
MailMerge toolbar as an interim solution.
Please help.

 

[Greg Maxey]

Lloyd,

Have you tried View>Toolbars>Customize. On the Toolbars tab, check "menu
bar" then reset.

 

[Lloyd H. London]

Tried that, it didnt work.

 

[Suzanne S. Barnhill]

Letters and Mailings is not a command; it is a submenu containing these
items:

Mail Merge Wizard...
Show Mail Merge Toolbar
<separator>
Envelopes and Labels...
<separator>
Letter Wizard...

You can recreate the menu item using "New Menu" in the Customize dialog.
Drag it to the Tools menu and then add the appropriate commands as you would
to any other menu (see
http://www.mvps.org/word/FAQs/Customization/AsgnCmdOrMacroToToolbar.htm).
Before getting carried away with this, however, make sure you don't have
adaptive menus enabled, which might prevent you from seeing some menu items.

Two things to remember next time:

1. The way this probably happened was that the user pressed Ctrl+Alt+Hyphen,
which is the shortcut for ToolsCustomizeRemoveMenuShortcut. Any menu item
you click on with the "destructive cursor" enabled will be removed. It's
easy to get this by accident when you're trying for Ctrl+Shift+Hyphen, but
it's used up after one click, and you can dismiss it with ESC.

2. If the user hasn't saved Normal.dot (or allowed it to be saved without
prompting) on closing Word, then the change will not be saved. This is one
reason it's essential to have "Prompt to save Normal template" enabled on
the Save tab of Tools | Options, so that you will be prompted to save
Normal.dot when Word thinks it's changed. If you don't have this option
enabled, then Word tacitly saves it without asking you.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Lloyd H. London]

Many thanks.
And thanks for all the gems you post. Merry Christmas.

 

[Suzanne S. Barnhill]

Thank *you*!

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
Word MVP FAQ site: http://www.mvps.org/word
Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Graham Mayor]

In that case - see
http://www.mvps.org/word/FAQs/AppErrors/MissingMenusEtc.htm
-- <>>< ><<> ><<> <>>< ><<> <>>< <>>< ><<> Graham Mayor - Word MVP
E-mail (e-mail address removed) Web site www.gmayor.com Word MVP web site