User Gets Prompted With User Credentials When Opening Outlook2007

[Zoey]

Hi All,

A couple of our WindowsXP/Office2007 users have a weird issue when opening
Outlook2007. When opening outlook the user gets prompted with a user
credential screen asking to connect to mail.xxxxxx.org. If the user enters
their password or just simply clicks cancel they are ok. The authentication
screen does not come up again and they can send/receive emails just fine. If
they exit the outlook program and go back in they get the user credential
screen again. Here is what I have tried:
(1) Renamed windows profile and logged on as a new user (still same issue)
(2) If I log on as this same user on another workstation, they have no
issues. This appears to be related to just their computer
(3) If I log on as a different user on the problem computer I have no
issues. It appears to be a problem related to only their user account on
their computer.
(4) I downloaded and installed all the latest windows updates and office
updates.
* I've seaarched the registry and verified their outlook profile settings in
outlook2007 are correct.

* This problem started happening after we went from Exchange2003 to
Exchange2007

Any ideas?

Thanks

 

[Diane Poremsky [MVP]]

Did you make a new profile?
Did you check the authentication settings in tools, accounts?

--
Diane Poremsky [MVP - Outlook]



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mailto:[email protected]

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[Zoey]

Diane,

Yes, I did that. I even renamed the windows profile so I can log on as her
as a completely new windows profile, then I configured the mail settings and
get the same user auth screen.

Did you make a new profile?
Did you check the authentication settings in tools, accounts?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

Hi All,

A couple of our WindowsXP/Office2007 users have a weird issue when opening
Outlook2007. When opening outlook the user gets prompted with a user
credential screen asking to connect to mail.xxxxxx.org. If the user
enters
their password or just simply clicks cancel they are ok. The
authentication
screen does not come up again and they can send/receive emails just fine.
If
they exit the outlook program and go back in they get the user credential
screen again. Here is what I have tried:
(1) Renamed windows profile and logged on as a new user (still same issue)
(2) If I log on as this same user on another workstation, they have no
issues. This appears to be related to just their computer
(3) If I log on as a different user on the problem computer I have no
issues. It appears to be a problem related to only their user account on
their computer.
(4) I downloaded and installed all the latest windows updates and office
updates.
* I've seaarched the registry and verified their outlook profile settings
in
outlook2007 are correct.

* This problem started happening after we went from Exchange2003 to
Exchange2007

Any ideas?

Thanks