User has Office 2007 and GoToMyPC Pro and cannot print locally from Outlook

[Richard Hein]

He can copy and paste the information into Word and then print, but he
gets an error whenever he tries to print locally. He has had to go
onto his remote computer, pull up outlook and then it will print to
his local printer.

 

[GlennDCitrix]

What is the error message, does it actually mention GoToMyPC in anyway? His default local printer may be set to the GoToMyPC virtual printer, this only works when you are in session and printing remotely. We have 24/7 toll free support if the user would like to call for help.
http://support.gotomypc.com/ics/support/default.asp?deptID=5647




Richard Hein wrote:

User has Office 2007 and GoToMyPC Pro and cannot print locally from Outlook
20-Apr-10

He can copy and paste the information into Word and then print, but h
gets an error whenever he tries to print locally. He has had to g
onto his remote computer, pull up outlook and then it will print t
his local printer.

Previous Posts In This Thread:


Submitted via EggHeadCafe - Software Developer Portal of Choice
WPF Reflection Effect
http://www.eggheadcafe.com/tutorial...-beab-49bd76e20b9b/wpf-reflection-effect.aspx

 

[LD55ZRA]

He can copy and paste the information into Word and then print, but he
gets an error whenever he tries to print locally. He has had to go
onto his remote computer, pull up outlook and then it will print to
his local printer.

Is the [local] default printer set correctly? Can he print the test
page on the default [local] printer. If not then he should set a local
printer before printing from outlook.

hth


--
THE INFORMATION IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY
KIND. LD55ZRA DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR
IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL LD55ZRA
OR ITS ASSOCIATES BE LIABLE FOR ANY DAMAGES WHATSOEVER
INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF
BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF LD55ZRA OR ITS
ASSOCIATES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Copyright LD55ZRA 2010.

 

[Richard Hein]

Is the [local] default printer set correctly? Can he print the test
page on the default [local] printer. If not then he should set a local
printer before printing from outlook.

Yes, he can print locally. He can do it from Word and also print a
test page. It is just that he cannot print locally from Outlook. He
gets the error message: "There was an error when printing started. To
check the printer setup, double click the Printers icon in Windows
Control Panel."
Everything looks good in Control Panel, his correct printer is set as
the default, it will print from all other programs (not certain, but
it did print from Word). But not from Outlook.