user not showing in address book when using outlook cached mode

[novice]

Please advise, I have one user who doesn't show up in the gobal address list
when I lookup that user on an outlook client in cached mode. If i remove
cached mode, I can find the user. Even tried to force download address book,
but still can't see the user.

 

[Diane Poremsky [MVP]]

You'll need to have the admin check the account settings- is he hidden from
the GAL?
This is more of an exchange issue - the experts with server-side problem are
at
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.exchange.misc


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Diane Poremsky [MVP - Outlook]
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