User unable to reply a second time, what is the problem?

[Holly]

I sent out a form to a user via Outlook 2003 (the form is published on our
Organizational forms library) - they were able to send a reply (no. 1) within
the origional form. I then replied back to them within the same form (no.
2). They were unable to reply back within the same form a second time (no.
3). Is there a limit to how many times you can reply within the same form?
What may cause the issue?

 

[Sue Mosher [MVP-Outlook]]

What happened when they tried to reply a 2nd time? Does the form that you used to send the original message have any code behind it? Have a custom reply form on the (Actions) page?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Holly]

We are using the same form and replying back and forth but the second time
they tried to reply they received an error message stating that the form
could not be loaded/displayed. I have the actions tab set to reply using the
form that I created -- there is no code (that I am aware of) following the
form.

 

[Sue Mosher [MVP-Outlook]]

So, the Reply action uses the same published form? And you're getting this error when you reply to the reply?
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Holly]

Yes, the Reply action uses the same published form. She did not receive any
error when she sent the first reply. I did not receive any error when I
replied to the reply. She received the error when she tried to reply to my
reply. I hope this isn't to confusing.

 

[Holly]

Could there be a setting on the recipients end that is preventing her from
replying a second time?

 

[Sue Mosher [MVP-Outlook]]

No, there's no setting like that. I can't explain the behavior you're seeing. For good measure, though, you should try clearing the forms cache.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers