User2 problem. 2nd call

[johnthebaptist]

This follows up on my 11/27 post: why no mail to User2? So far nobody has
answered.

Only Outlook mail is involved on one eMachine.

About tens days ago all mail to User 2, except MSNBC feeds, started to
arrive only at User3. The feeds are also going to User3.

I am confused about accounts, profiles, and users, except that each user
seems to be in an electronic world by himself.

I have since thought maybe a routing rule in User2 involving only User2
folders might be the cause, but deleting the rule didn't solve the problem.

Am I not providing useful information?

 

[K. Orland]

Version of Outlook? Email account type (POP3, Exchange, etc.)? Are these
separate Outlook profiles with separate email addresses? How are the Outlook
profiles configured?

 

[johnthebaptist]

Thanks, K. Orland.

Version: Outlook 2007. From here on it's shaky. Please note my stated
confusion about accounts, profiles, and users.

Account type: not Exchange, so it must be POP3. At least I can remember
other techs talking about POP3, with POP coming in for a mention. Is there a
POP1?

Separate Outlook profiles with separate email addresses? Duh. I know three
different email addresses are involved to match User1, User2, and User3.

Configuration of Outlook profiles? Duh.

PLease take me by the hand.

 

[K. Orland]

How do the users access their session of Outlook? Are they logged into the
network on one computer with a generic profile or do they each log into the
computer with their own profile and open Outlook?

 

[johnthebaptist]

I alone am User1 (administrator), User2 (default), and User3, (limited
business). There is a User4 (her default) who does not receive mail, and so
is not in this loop. Only one eMachine is involved. When I/we want to
switch users, the four options appear, I/she click the one desired, enter a
password, and go from there. It must be a generic profile since all we know
about profiles is that they're what we look like sideways. Actually, I don't
think she uses Outlook at all, or even IE, just Word.

 

[K. Orland]

So the PC is logged on and each user chooses a profile for Outlook when it
starts, from a dropdown list? They are prompted for a username and password?
Each profile for Outlook has a different email address? There are no rules to
forward mail, no sharing of calendars or inboxes, etc.?

 

[johnthebaptist]

Thanks again, K. Orland.

So the PC is logged on

If this is the same as "User logged on," yes or no. Of the four users
displayed after clicking "Switch user," one or more may or may not be labeled
"Logged on." It doesn't seem to make much difference for accessing the
user's space. In either case I enter the password and go on from there.
There doesn't seem to be any reason for logging off, since I'm all three
users where this problem is concerned. I just switch back and forth, almost
always between User2 and User3 recently. I use User1 almost exclusively when
prompted for a permission. This does not require my "switching" to User1

and each user chooses a profile for Outlook when it starts,

No. I start Outlook by quick-launching from the task bar and it just starts.

from a dropdown list?

No prompt for a profile; no dropdown list.

 

[K. Orland]

So the PC does actually have 3 separate network profiles on it and each
profile has it's own email account? You must log off or switch user (XP?) to
access another profile and mailbox? Does each user have it's own username and
password that must be entered before it loads the desktop for that particular
user and then Outlook can be opened?

 

[johnthebaptist]

Thanks for your patience, K. Orland.

So the PC does actually have 3 separate network profiles on it and each
profile has it's own email account?

I don't know.

This led me to look up "profiles" in Outlook Help to get some basic idea of
what a "profile" is. I seemed to be making some progress under "Create an
e-mail profile," but then I got lost at a point where a change in [the data
file?] seemed called for and the system wouldn't let me make it. Anyway, back
in User2 I clicked "Test settings" and was congratulated because the test was
successful. Except that my test message to User2 was delivered not to User2
but to User3. This thread is all in my User3.

I guess you'll have to send me to your Outlook kindergarten teacher, K.

 

[K. Orland]

When you go into the Control Panel, click on the Mail applet, and click on
the show profiles button, what do you see?
Also, since you have administrative rights, when you right click on My
Computer, scroll to Documents and Settings, how many profiles do you see
loaded there?
Do you have an actual network that you authenticate to or is this a
stand-alone PC with multiple network and/or Outlook profiles on it?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/

Thanks for your patience, K. Orland.

So the PC does actually have 3 separate network profiles on it and each
profile has it's own email account?

I don't know.

This led me to look up "profiles" in Outlook Help to get some basic idea of
what a "profile" is. I seemed to be making some progress under "Create an
e-mail profile," but then I got lost at a point where a change in [the data
file?] seemed called for and the system wouldn't let me make it. Anyway, back
in User2 I clicked "Test settings" and was congratulated because the test was
successful. Except that my test message to User2 was delivered not to User2
but to User3. This thread is all in my User3.

I guess you'll have to send me to your Outlook kindergarten teacher, K.

So the PC does actually have 3 separate network profiles on it and each
profile has it's own email account? You must log off or switch user (XP?) to
access another profile and mailbox? Does each user have it's own username and
password that must be entered before it loads the desktop for that particular
user and then Outlook can be opened?

 

[johnthebaptist]

Thanks for hanging in there with me, K.

I'm running Office Standard 2007 on Vista Home Basic.

When you go into the Control Panel,

I successfully entered the Control Panel showing "Control Panel Home." The
word "mail" does not appear anywhere on that screen.

I tried "Classic View" and found a mail icon (="applet"?) with the word
"Mail" under it. The screen tip for this says, "Microsoft Office Outlook
Profiles."

click on the Mail applet,

I clicked on the Mail icon. Nothing happened. I double clicked it.

and click on the show profiles button,

Not yet. First I had to absorb the description below ("top, middle,
bottom"). Meanwhile, I forgot about "click on the show profiles button."

what do you see?

A "dialog window(?)" opened entitled "Mail Setup - Outlook." It has three
sections: top: "E-mail Accounts," middle: "Data Files," bottom: "Profiles."

*now* I click on the show profiles button.

what do you see?

A window entitled "Mail" opened with only one tab. It was entitled
"General." It shows an icon consisting of letters standing up in an in-box
and the two on a world globe. With the icon is the caption: "The following
profiles are set up on this computer:"

Below the caption is a field the sole contents of which is the highlighted
word "Outlook."

Below the field are four buttons labeled Add, Remove, Properties, and Copy.

Below the buttons is the prompt: "When starting Microsoft Office Outlook,
use this profile:"

Below the prompt are two radio buttons. Top: "Prompt for the profile to be
used". Not selected.
Bottom: "Always use this profile". Selected.

Below the prompt is a field showing "Outlook" and a drop-down button.
Clicking this button shows "Outlook" selected and no other alternative.

Finally, at the bottom of the window are three buttons: OK, Cancel, which
are usable, and Apply (greyed out).

This is what I see when I click the "Show Profiles" button.

Also, since you have administrative rights, when you right click on My
Computer, scroll to Documents and Settings, how many profiles do you see
loaded there?

The Start button menu on my system does not show a "My Computer" option.
When I right click on the "Computer" option a menu of ten items appears led
by "Open" in boldface. "Documents and Settings" is not one of the ten.

I click Open. A directory window opens. In the left panel there is an
upper and a lower section labled "Favorite Links" and "Folders" respectively.
Low in that list is a folder labeled "Control Panel" and below that,
finally, "Recycle Bin." This is the total scrolling range. "Documents and
Settings" does not appear, though "Documents" is the top folder. Clicking it
shows documents only.

In the right panel two sections show "Hard Disc Drives (2)", upper, and
"Devices with Removable Storage (5)", lower. Nothing about "Documents and
Settings."

Do you have an actual network that you authenticate to or is this a
stand-alone PC with multiple network and/or Outlook profiles on it?

In the left panel, Folder List, is a "Network" folder. I double click it.
A message at the top of the window reads: "Network and File Sharing are
turned off." Rather than get into the related options, for now let me guess
that we are talking about a stand-alone PC with multiple network and/or
Outlook profiles on it. This would be consistent with a note earlier in this
thread that we are dealing with only one eMachine with four users on it, of
whom I alone am three.

How would we confirm this?

When you go into the Control Panel, click on the Mail applet, and click on
the show profiles button, what do you see?
Also, since you have administrative rights, when you right click on My
Computer, scroll to Documents and Settings, how many profiles do you see
loaded there?
Do you have an actual network that you authenticate to or is this a
stand-alone PC with multiple network and/or Outlook profiles on it?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/

Thanks for your patience, K. Orland.

So the PC does actually have 3 separate network profiles on it and each
profile has it's own email account?

I don't know.

This led me to look up "profiles" in Outlook Help to get some basic idea of
what a "profile" is. I seemed to be making some progress under "Create an
e-mail profile," but then I got lost at a point where a change in [the data
file?] seemed called for and the system wouldn't let me make it. Anyway, back
in User2 I clicked "Test settings" and was congratulated because the test was
successful. Except that my test message to User2 was delivered not to User2
but to User3. This thread is all in my User3.

I guess you'll have to send me to your Outlook kindergarten teacher, K.

So the PC does actually have 3 separate network profiles on it and each
profile has it's own email account? You must log off or switch user (XP?) to
access another profile and mailbox? Does each user have it's own username and
password that must be entered before it loads the desktop for that particular
user and then Outlook can be opened?


--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/



:

Thanks again, K. Orland.

So the PC is logged on

If this is the same as "User logged on," yes or no. Of the four users
displayed after clicking "Switch user," one or more may or may not be labeled
"Logged on." It doesn't seem to make much difference for accessing the
user's space. In either case I enter the password and go on from there.
There doesn't seem to be any reason for logging off, since I'm all three
users where this problem is concerned. I just switch back and forth, almost
always between User2 and User3 recently. I use User1 almost exclusively when
prompted for a permission. This does not require my "switching" to User1

and each user chooses a profile for Outlook when it starts,

No. I start Outlook by quick-launching from the task bar and it just starts.

from a dropdown list?

No prompt for a profile; no dropdown list.

:

So the PC is logged on and each user chooses a profile for Outlook when it
starts, from a dropdown list? They are prompted for a username and password?
Each profile for Outlook has a different email address? There are no rules to
forward mail, no sharing of calendars or inboxes, etc.?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/



:

I alone am User1 (administrator), User2 (default), and User3, (limited
business). There is a User4 (her default) who does not receive mail, and so
is not in this loop. Only one eMachine is involved. When I/we want to
switch users, the four options appear, I/she click the one desired, enter a
password, and go from there. It must be a generic profile since all we know
about profiles is that they're what we look like sideways. Actually, I don't
think she uses Outlook at all, or even IE, just Word.

:

How do the users access their session of Outlook? Are they logged into the
network on one computer with a generic profile or do they each log into the
computer with their own profile and open Outlook?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/



:

Thanks, K. Orland.

Version: Outlook 2007. From here on it's shaky. Please note my stated
confusion about accounts, profiles, and users.

Account type: not Exchange, so it must be POP3. At least I can remember
other techs talking about POP3, with POP coming in for a mention. Is there a
POP1?

Separate Outlook profiles with separate email addresses? Duh. I know three
different email addresses are involved to match User1, User2, and User3.

Configuration of Outlook profiles? Duh.

PLease take me by the hand.

:

Version of Outlook? Email account type (POP3, Exchange, etc.)? Are these
separate Outlook profiles with separate email addresses? How are the Outlook
profiles configured?

--
Kathleen Orland - MVP Outlook

http://www.howto-outlook.com/



:

This follows up on my 11/27 post: why no mail to User2? So far nobody has
answered.

Only Outlook mail is involved on one eMachine.

About tens days ago all mail to User 2, except MSNBC feeds, started to
arrive only at User3. The feeds are also going to User3.

I am confused about accounts, profiles, and users, except that each user
seems to be in an electronic world by himself.

I have since thought maybe a routing rule in User2 involving only User2
folders might be the cause, but deleting the rule didn't solve the problem.

Am I not providing useful information?