Userid & password not remembered (Exchange 5.5)

[Hank Arnold]

Not sure where this problem resides, so I'm posting to multiple groups .

I manage a W2K AD domain. We have several workstations that do a local logon
(with the same userid and password as their domain login). They have Office
2003 installed. Outlook is set up to connect to our Exchange 5.5 server.

When a user launches Outlook for the first time, they have to set it up and
define the mail account. This works as expected for everyone. The problem we
have is that for a small number of users they get prompted for their domain
userid and password every time they launch Outlook. This is despite their
selecting "Remember the password". The users are set up as local admins on
their workstations.

It's as though, despite checking the box, Outlook can't (or won't) save the
credentials. Anyone seen this (and solved it) or have any suggestions where
I can look? One of those affected is our CFO/VP and this is keeping us from
setting up a Palm to sync her public calendar from the Exchange server....

 

[Andy David - MVP]

Not sure where this problem resides, so I'm posting to multiple groups .

I manage a W2K AD domain. We have several workstations that do a local logon
(with the same userid and password as their domain login). They have Office
2003 installed. Outlook is set up to connect to our Exchange 5.5 server.

Why arent they logging on to the domain?

 

[neo [mvp outlook]]

Assuming that you are using Outlook 2003, try changing the authentication
type from Kerberos/NTLM to just NTLM. (Right click on Outlook Today -
Mailbox <username> and select properties > advanced button > security tab.)

By the way, pass-thru authentication like the example you describe doesn't
work well. Ideally the users should be logging onto the workstation/laptop
with their domain id and not a local id. This ensures that if you need to
control the desktop environment thru GPOs, you can do that rather than play
the sneaker-net game.

 

[Hank Arnold]

Why arent they logging on to the domain?

The situationis that this was the way it was set up. They have local
applications that we are having trouble getting to tun when logged into
the domain. THe GPO is currently set to not allow installs. I am
planning a re-build, but I have a need to get it working before she
leavesd Friday. The problem is trying to sync a Palm with her public
calendar on Exchange.

 

[Hank Arnold]

Assuming that you are using Outlook 2003, try changing the authentication
type from Kerberos/NTLM to just NTLM. (Right click on Outlook Today -
Mailbox <username> and select properties > advanced button > security tab.)

By the way, pass-thru authentication like the example you describe doesn't
work well. Ideally the users should be logging onto the workstation/laptop
with their domain id and not a local id. This ensures that if you need to
control the desktop environment thru GPOs, you can do that rather than play
the sneaker-net game.

Thanks for the advice. I agree about the logons. We are in the process
of setting up new workjstations to roll out, but it will be a few weeks
before we get to them all. The new ones *will* be a domain logon....

Your tip wasn't the answer, but it did lead me to the one I needed. I
changed it as you described, but no good. Tried changing it to Kerberos
only and it became useless. I then had to delete the Exchange mail
profile and create a new one. Bingo... it worked!!

Thanks again for the tip....
Hank Arnold

 

[Anders.Horgen]

Hello Arnold,

I assume that the users with Office 2003 having
the issue where username and password is not remembered
is member of the Windows 2000 AD Domain and that the Exchange
server is connected to a standalone domain?

If so, the reason for you problem is due to a Group Policy
is configured in your AD2000 domain to not remmber userlogins.
Check your GPO's for the setting named "Do not display last user name",
if this GPO is enabled, this is why the user name and password is not
remmeberd by Outlook 2003.

Microsoft applied this behaviour in Office XP with SP3 and above.
Previous version of Outlooks dosen't look for this GPO setting.

Also see the knowledgebase article from Microsoft about this:
http://support.microsoft.com/default.aspx?scid=kb;en-us;840268


Good Luck.
Best Regards
Anders Horgen