Users pulling up old forms

[Admin Stooge]

A member of our IT team posted new forms to the Organizational Form
Library and only certain individuals see the latest forms. Some
individuals only see the incorrect/old form while others see the
correct version.

We have cleared the form cache to no luck. One thing I know is that
the form was created in Outlook 2003 and some of the users trying to
access the forms have Outlook 2000. Could this be the issue?
Since some of the user community still have Office 2000, should all new
forms be created in 2000 enviroment vs. 2003?

Thanks
Admin Stooge

 

[Sue Mosher [MVP-Outlook]]

Try clearing the forms cache on the affected users and make sure you always increment the version number on updated forms before you publish them.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Admin Stooge]

"increment the version number on updated forms"

How would someone do that?

 

[Sue Mosher [MVP-Outlook]]

On the (Properties) page of the form, in design mode.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Admin Stooge]

I will have the individual that created the form try this and update
you.

 

[Admin Stooge]

According to the individual that created the latest forms....this step
was done and certain users were still unable to view the new forms.
I also tried the following steps:
I added the user's profile to my machine and used that profile to open
an form and it was the correct form. I then added the individual users
to the eforms lib in exchange as an owner and had the user try opening
the form on their own machine.

And wouldn't you know.....the user is still unable to view the correct
form!!!

 

[Admin Stooge]

According to the individual that created the latest forms....this step
was done and certain users were still unable to view the new forms.
I also tried the following steps:
I added the user's profile to my machine and used that profile to open
an form and it was the correct form. I then added the individual users
to the eforms lib in exchange as an owner and had the user try opening
the form on their own machine.

And wouldn't you know.....the user is still unable to view the correct
form!!!

 

[Sue Mosher [MVP-Outlook]]

What step are you referring to? (It helps to quote enough of previous messages for the current message to make sense on its own.)

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Admin Stooge]

I added the user's profile to my machine and used that profile to open
an form and it was the correct form. I then added the individual users

to the eforms lib in exchange as an owner and had the user try opening
the form on their own machine.

 

[Sue Mosher [MVP-Outlook]]

What you do on your own machine is good for troubleshooting, but it's what you do to the user's machine that will probably solve the problem. Have you cleared their forms cache?

And please include information from earlier messages in this discussion so we don't have to go chasing them down again to figure out what the original problem was.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Admin Stooge]

All users are able to pull up the same form....well the layout is the
same. There is a required field and when it's not filled in, a
VBScript runs to display a message letting the user know that the field
was left blank and it was going to be filled in for them.
Apparently I'm one of the users seeing the correct forms because I get
the correct message when testing the form and not filling out that
required field.
Some other users see the same form as I do but get the old VBScript
messages meaning that they are still pulling an old form.

Thoughts?

 

[Sue Mosher [MVP-Outlook]]

Again, have you cleared the forms cache on the affected users' machines?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Admin Stooge]

Again, have you cleared the forms cache on the affected users' machines?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers