Using custom forms in Outlook 2003 Cached Exchange Mode

[TheLaw]

Hi - I am new to groups so apologies if this is the incorrect group - I
have searched and this seemed the most appropiate.

I am an administrator for a large organisation. The users are all on
XP SP2 with Office 2003 SP1. We run on an Exchange 2000 Enterprise
service. We wish to put our clients into cached exchange mode, but
have run into a problem where by the custom forms published into the
organisational forms library are not available unless each user goes to
tools, options, other, advanced, manage forms, and copies the forms
manually from the organisational forms library to their personal forms
library. It is deemed unacceptable for all users to have to do this.
Reading through other articles and Technet, it appears the Outlook 2003
did have this issue when it was first realease, but subsequently
hotfixes were release which were then rolled up into SP1. I have
checked the obvious, syching forms is checked as an option, the users
have access to the public folder server, it is a system public folder
(obviously) so checking the "download public folders favorites" has no
effect (had tried it just in case). I have cleared the forms cache,
removed the cache file in the forms directory, renewed the profiles,
accessed the forms whilst not in cached mode and then gone into cached
mode, but all to no avail. Does anyone else who was previously having
this issue still have it since the release of SP1, does SP2 have any
fixes that address this issue?

Many thanks for your replies.

 

[Sue Mosher [MVP-Outlook]]

There is a Synchronize Forms option in the Send/Receive Settings - All Accounts dialog. Is that checked?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers