Using help file

[Dottie]

Whenever I use help file and in a particular topic there
is a link to "See Also", clicking on the link results in
an error. Is there something I need to correct in the
setup?

Example:
- in Excel (XP) click on "Help"
- In the Answer Wizard type "convert" and search
- Select "Convert Worksheet function" - this will result
in a topic displayed on the right.
- Click on the "See Also" right under "CONVERT"
This results in an error displayed on my screen...

Help!

 

[Pete Lees]

Dottie,

Whenever I use help file and in a particular topic there
is a link to "See Also", clicking on the link results in
an error. Is there something I need to correct in the
setup?

One possibility is that the HTML Help ActiveX control is incorrectly
registered on your system. This control provides the navigation
facilities in the help files. A number of the security patches for
Internet Explorer that Microsoft released last year are known to cause
this problem, as is Service Pack 4 for Windows 2000.

This problem is described in Knowledge Base article 822989 and, in
most cases, installing Critical Update 811630 should sort it out.

822989: http://support.microsoft.com/?kbid=822989
811630: http://support.microsoft.com/?kbid=811630

The exception to this is Windows 2000 with Service Pack 4 installed.
In this case, you must unregister the HTML Help ActiveX control and
then re-register it, by running the following two commands from a
command prompt:

regsvr32 /u <drive>:\winnt\system32\hhctrl.ocx
regsvr32 <drive>:\winnt\system32\hhctrl.ocx