Using Mail Merge in Office XP (Word 2002)

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I am an e-tutor who has a student taking an Office 97 Course, she has now encountered a problem in that because the computer she is using is running Office XP, my own computers are running on Office 2000 - she has come to the Mail Merge Task and has encountered problems

Does anyone have advice on using Mail Merge in Office XP? I am currently in the processes of purchasing Office XP, as none of my other students are working in XP, and I did not realise that this particuar student was until now (since she is taking Office 97 course)
 

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