Using other persons mailbox

[bherde]

Here is the scenario
Secretary views/manages the Boss email. She has 'author' rights on the inbox
and is also delegate. If she opens a message in boss inbox and forward/reply,
it will by default 'send on behalf' and the message goes through, the 'from'
field shows boss address. She often sends a message from his inbox to hers,
but changes the from field so she will know who really forwarded it. If she
changes the from address to hers before sending, she gets a 'do not have
permission' error. This behavior appeared when exchange got SP2. (according
to user)
To me, this seems like a normal behavior, but secretary insists that is the
way she has been doing it for years. She is no fruitcake and we all know that
90% of the time the customer is right anyway.
Where can I locate a full document of Outlooks features and how to use at an
advanced level? Can anyone else validate this behavior on another SBS2003
system?

 

[Roady [MVP]]

Where can I locate a full document of Outlooks features and how to use at

an
advanced level?

There is no full document but there are plenty of useful websites (see the
signatures of some of the MVPs around here for instance) and of course
Outlook's Help feature and Microsoft Office On-line.

Can anyone else validate this behavior on another SBS2003
system?

Nope, but even if it got changed, I can see the logic as to why. Since she
is the one forwarding, there is no need to specify the From field with here
own name. Just leave the From field blank. She only needs to specify it when
she wants to send out a mail with a name other than hers.



-----

 

[bherde]

The default behavior appears to be if she forwards a message from the boss
inbox, the from field will show bosses email address. That is why she wants
to change it to her email so recipient will know who really looked at it.

 

[Roady [MVP]]

The default behavior appears to be if she forwards a message from the boss

inbox, the from field will show bosses email address.

Yes, that is correct behavior since your boss received the message.

That is why she wants
to change it to her email so recipient will know who really looked at it.

Yes, and as I said already, simply removing the name of the boss will
achieve that. There is no need to specify your own.