Using Outlook contacts for Word's Envelopes and Labels in Office 2003

W

WJ

I have my pst file password protected. When I click on the address book in
Word 2003, it gives me an error saying that it cannot open the address book.

However, if I open Outlook first, supplying my password, it works. In
previous versions of Office (XP and 2000), if I did this, it presented me
with the same password dialog box Outlook presents when opening Outlook.

Did I misconfigure something or is this a known issue?
 
R

Russ Valentine [MVP-Outlook]

It's not an issue I've seen so far. What is the exact error message? How did
you configure the Outlook Address Book in your default profile? How many
profiles do you have?
 
W

WJ

Running Win 2003 Server with Office 2003. I open Word (only) and click
Tools -> Letters and Mailings -> Envelopes and Labels.

This prompts me for the Envelopes and Labels dialog box. When I click the
address book icon at the top, I get prompted with "The address list could
not be displayed. the Contacts folder associated with the address list
could not be opened; it may have been moved or deleted, or you do not have
permissions. For information on how to remove this folder from the Outlook
Address Book, see Microsoft Office Outlook Help"

I only have the original Outlook profile set. I copied over my pst file
from before and set it in outlook. When I go to Control Panel -> Mail and
look at the profile, it sees the pst file (under data files button) and
everything else works fine (in Outlook).

When I get the prompt in Word, above, after I click the OK button, it still
shows the "Select Name" dialog box for the address book. What's more, in
the "Show Names from the:" dropdown list for address books, it shows all my
contacts and subdirs I created and shared as e-mail lists (Outlook -> right
click contacts or subfolder -> properties -> Outlook Address Book tab ->
Show this folder as an e-mail address book checkbox). This tells me it sees
the correct pst file (or else how could it know my Contacts subdirs?).

I was wondering if copying the pst file over from Office 2000 instead of
importing it could have been the issue. The "Format" setting in the Control
Panel -> Mail icon says the format is Office 97-2002.

Now, with the above scenario, after I have the blank address book after
clicking the address book button, if I open Outlook and supply my pst
password, my contact info pops up in the address book as it should.

Any feedback is greatly appreciated!
 
R

Russ Valentine [MVP-Outlook]

Your Outlook Address Book is configured incorrectly. Most likely you have a
duplicate or corrupt reference to your Outlook Contacts Folder in your
Outlook Address Book Service. To check to see if you do
Go to Tools > E-mail accounts > View or change existing directories or
address books > Outlook Address Book > Change.
Remove any duplicate or incorrect references to Contacts Folders you see
there.
 

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