Using Outlook & Outlook Express with the MaxEmail.com Email-to-Fax Service.

[JV]

TOPIC: Using Outlook & Outlook Express with the MaxEmail.com Email-to-Fax
Service.

ISSUE: In the Frequently Asked Questions section you will find the
following...

Question:
My Fax Send log shows that my fax was sent more than once, but I only sent
it one time.

Answer:
If you are using Microsoft Outlook or Outlook Express, you may notice that
faxes sent out via e-mail are occasionally sent more than one time. This is
caused by a problem with the e-mail software, not with the MaxEmail Send
service. The Microsoft e-mail software will at times randomly generate 2-3
copies of an outgoing e-mail and send out all copies of the message, even
though the message only appears in your e-mail "Sent" box one time. We
believe that this occurs when the Microsoft e-mail software is unable to
determine what format to send the message in (plain text, rich text, or
both), so copies are sent out in multiple formats. However, we have not been
able to confirm this with Microsoft.

At this time, there is no way for MaxEmail to screen for and filter out
duplicate messages of this nature. Each duplicate message generated by the
e-mail software is assigned a unique message ID number, so the MaxEmail
system is unable to differentiate duplicate e-mails from legitimate faxes.
If you have experienced this problem, we recommend that you either use the
MaxEmail web interface to send faxes, or use a different e-mail software
package to send faxes via e-mail.

http://www.maxemail.com/cgi-bin2/support.cgi?action=m_faq_detail&code=S118

Can someone tell me whether this is a unique problem of just the MaxEmail
service, or might other email-to-fax services have the same problem.

If the problem is a "Microsoft" related problem, is there something that can
be done to help to get the problem fixed/addressed?

Bye,

JV

 

[Russ Valentine [MVP-Outlook]]

The problem is not Microsoft related. There are plenty of Internet Fax
Services with which Outlook can integrate.