Using Word as email editor in Outlook 2002

E

Eileen

Just to preface this problem, I have been having dialogs in the Outlook Newsgroup and unfortunately have had no success. It was suggested that maybe I should post this problem in the Word Newsgroup to get a possible better result. With that said, this is the problem:

I use Outlook 2002 in Windows XP Professional. I have selected "Use MS Word to edit email messages" by selecting Tools/Options/Mailformat. However, every time I either try to set up a new email message, or reply to a email message, I get the following MS Outlook error message: "This form requires Word as your email editor, but Wrod is either busy or cannot be found. The form will be opened in the Outlook editor instead." I use both MS Word and Outlook often and have no problems, other than this. By the way, I get this message even if Word is not open.

The things that I have done this far is as follows:
1. Followed procedures in MS Knowledge Base Article 319796. This had me delete certain files in the registry and then reinstall the Office program.
2. I have Repaired Office in Control Panel, Add or Remove Programs.
3. I have started Outlook in safe mode.
4. I have turned off my virus software.
5. I have no automatic text used in my emails. (i.e. signatures, etc.)
6. I have renamed my Normal.dot to Normal.old.

Nothing has worked. I am so desperate. Please Help?!

One last thought, I purchased this software with my computer any chance there is a bug?
 

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