Valid CD key not accepted after installation

[hederstedt]

I had to format my G4 PowerBook (running Tiger) and reinstall
everything. After using my original 2004 Office CD to reinstall Office
X, I entered my 20-digit CD key in the MS Office X Setup Assistant
that pops up when first opening an Office application.

Result is error message: "The CD Key that you entered is not valid.
Make sure you entered the CD Key Correctly."

After re-entering about 10 times to no avail, I talked with MS tech
support. He was kind enough to tell me it is a VALID CD key, but can't
help me beyond pointing me to their online support. The only pertinent
post there tells me to make sure not to mix up B's and 8's (I think I
know the difference).

End of story: unless someone knows how to get around this, I'm STUCK
with a VALID copy of Office X and no way to use it! What good does it
do to have a CD KEY and product ID if the software maker won't accept
them???????

 

[Diane Ross]

I had to format my G4 PowerBook (running Tiger) and reinstall
everything. After using my original 2004 Office CD to reinstall Office
X, I entered my 20-digit CD key in the MS Office X Setup Assistant
that pops up when first opening an Office application.

Result is error message: "The CD Key that you entered is not valid.
Make sure you entered the CD Key Correctly."

After re-entering about 10 times to no avail, I talked with MS tech
support. He was kind enough to tell me it is a VALID CD key, but can't
help me beyond pointing me to their online support. The only pertinent
post there tells me to make sure not to mix up B's and 8's (I think I
know the difference).

End of story: unless someone knows how to get around this, I'm STUCK
with a VALID copy of Office X and no way to use it! What good does it
do to have a CD KEY and product ID if the software maker won't accept
them???????

Another user reported on this.

<http://www.entourage.mvps.org/troubleshoot/user_exp.html#user7>

Hopefully, armed with this knowledge you can call MS back and get a new
number.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>

 

[John McGhie [MVP Word, Word Mac]]

Why is the "Office X" setup assistant appearing? If it is, that's the
problem. Office X will not accept an Office 2004 product key.

I assume that was a mis-type on your part? In which case you could try
re-serialising the product: see the last section of this page:
http://www.entourage.mvps.org/install/index.html

Hope this helps

--

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John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:[email protected]