Validation incomplete

[Shawn E. Hale]

I tried to download the holiday update for Outlook 2002 (KB910619) and was
prompted to validate my Office XP Pro installation. However, the validation
failed. The failure message is: Microsoft Office XP Professional:
Validation Incomplete: Office Must Be Activated. I bought Office
legitimately and each product (Outlook, Word, Excel, etc.) says it has been
activated when I try to activate it from within those programs. I am running
Windows XP Pro with SP2 and all updates and Office SP3.
Thanks for any help.

 

[Bob Buckland ?:-\)]

Hi Shawn,

Do you have the memory address reference that follows in the second dialog for that error message? There may be a problem with the
installation of Office XP.

Can you successfully complete a repair/reinstall from the Microsoft Office XP listing in Add/Remove Programs in the Windows control
panel (you'll need your Office XP CDs).

================
I tried to download the holiday update for Outlook 2002 (KB910619) and was
prompted to validate my Office XP Pro installation. However, the validation
failed. The failure message is: Microsoft Office XP Professional:
Validation Incomplete: Office Must Be Activated. I bought Office
legitimately and each product (Outlook, Word, Excel, etc.) says it has been
activated when I try to activate it from within those programs. I am running
Windows XP Pro with SP2 and all updates and Office SP3.
Thanks for any help. >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Shawn E. Hale]

Thanks for the reply. I hadn't noticed the memory reference off to the side
but I found it and it is [0x80180101].

I found a MS forum for Office validation issues and am working thru the
issue via email with someone from the Genuine Advantage team. I will wait
for their direction on what to do before I try the reinstall/repair method.
I have emailed them a certain data file for their inspection. All of my
office components are working fine and I want to be as minimally intrusive
as possible. I will post their recommendations and resolution here.

Thanks for the response.

 

[Shawn E. Hale]

Here is what worked for me (as directed by Michelle with the Microsoft
Genuine Advantage Team):

1) Go to: C:\Documents and Settings\All Users\Application
Data\Microsoft\Office\Data\
2) Delete the data.dat file.
3) This data.dat file is for Office (not OGA).
4) Once the file has been deleted, open an Office application such as MS
Word and or FrontPage and ACTIVATE it.
5) After product activation is successful, revalidate (this is the OGA
part; Office Genuine Advantage):
http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en