Validation problem

[Shawn E. Hale]

I tried to download the holiday update for Outlook 2002 (KB910619) and was
prompted to validate my Office XP Pro installation. However, the validation
failed. The failure message is: Microsoft Office XP Professional:
Validation Incomplete: Office Must Be Activated. I bought Office
legitimately and each product (Outlook, Word, Excel, etc.) says it has been
activated when I try to activate it from within those programs. I am running
Windows XP Pro with SP2 and all updates and Office SP3.
Thanks for any help

 

[Milly Staples [MVP - Outlook]]

If you go to the option under the STart menu->program files, is there an Activate Office option as well? Have you tried using that yet?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Shawn E. Hale asked:

| I tried to download the holiday update for Outlook 2002 (KB910619)
| and was prompted to validate my Office XP Pro installation. However,
| the validation failed. The failure message is: Microsoft Office XP
| Professional: Validation Incomplete: Office Must Be Activated. I
| bought Office legitimately and each product (Outlook, Word, Excel,
| etc.) says it has been activated when I try to activate it from
| within those programs. I am running Windows XP Pro with SP2 and all
| updates and Office SP3.
| Thanks for any help

 

[Shawn E. Hale]

Yes I have tried that and it too tells me that the product has been
activated. Since I posted here, I found a Microsoft online forum for
Microsoft Genuine Advantage issues. A senior project manager responded to
my post there and directed me to open a service request and provided a link.
I have followed that link and uploaded various computer information and
diagnostic test results. I will see what happens with that and will post
back the results. Thanks.


"Milly Staples [MVP - Outlook]"
If you go to the option under the STart menu->program files, is there an
Activate Office option as well? Have you tried using that yet?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Shawn E. Hale asked:

| I tried to download the holiday update for Outlook 2002 (KB910619)
| and was prompted to validate my Office XP Pro installation. However,
| the validation failed. The failure message is: Microsoft Office XP
| Professional: Validation Incomplete: Office Must Be Activated. I
| bought Office legitimately and each product (Outlook, Word, Excel,
| etc.) says it has been activated when I try to activate it from
| within those programs. I am running Windows XP Pro with SP2 and all
| updates and Office SP3.
| Thanks for any help

 

[Shawn E. Hale]

Here is what worked for me (as directed by Michelle with the Microsoft
Genuine Advantage Team):

1) Go to: C:\Documents and Settings\All Users\Application
Data\Microsoft\Office\Data\
2) Delete the data.dat file.
3) This data.dat file is for Office (not OGA).
4) Once the file has been deleted, open an Office application such as MS
Word and or FrontPage and ACTIVATE it.
5) After product activation is successful, revalidate (this is the OGA
part; Office Genuine Advantage):
http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=en