VBA in 2007 "times out" on 2003 docs

[KAM]

I am aware that the problem may be a code issue, but I am going to take the
step of assuming (hoping) its not the code, but a settings issue or something
in Word.

I am really looking for ANY ideas or direction.

I have created a template for Word 2007. This template runs fine on both
2007 and 2003 (compat mode) docs for me and for many other customers. This is
why I am guessing that this might not be a code issue per se.

One of my customers is running windows Xp and Office 2007 (I have the same
set up too and don't have the same issue) and when they run the vba code on a
TRUE 2007 docx (started and maintained in 2007) there are NO issues with the
template. But as soon as they run it on a 2003 (or a 2003 saved to 2007) doc,
the template just freezes. Stops mid way through and hangs.

I am unable to duplicate the issue and other customers are not having this
same issue. I am not able to go to the customer to troubleshoot. This is all
by email or phone so I can't see what is happening.

Does anyone have any ideas or thoughts on what might be causing this?

Thanks!

 

[Neil Cumfer]

I don't usually read this group, so I probably won't see any replies,
but Word 2007 VBA is known to hang in certain situations when trying to
run a .Find.Execute statement ... maybe this would be a good place to
start looking if your code includes any instances of that statement.