vbe6.dll error on exiting Word

[Diana]

Hi

When I close Word either by pressing the application close cross on
the top right hand corner of the app or by pressing the key ALT-F4, a
MS message is displayed prompting to save the file > click Yes. The
result is a Winword.exe crash and the message is on the vbe6.dll file.

I've had a look on the web.
a) in regards to the Adobe Acrobat file PDFMaker.dot I've removed all
instances of this file & the issue still occurs.
b) we dont have Norton anti-virus running - therefore the recommended
suggestions I cant apply. We run McAfee antivirus software.
We have Office2002 on Win2000.

any suggestions?
many thanks for help
Diana

 

[Beth Melton]

Did you rule out all other global templates and add-ins?

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Please post all follow-up questions to the newsgroup. Requests for
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~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/

 

[Suzanne S. Barnhill]

See section 2(d) of http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm