VBE6.DLL error

[Robert W. Rasch]

Windows 98 Version 4.90.3000

WINWORD.EXE caused fault #c0000005 in VBE6.DLL at address
0197:6504eaf1



Registers:

EAX=00000000 CS=0197 EIP=6504eaf1 EFLGS=00010206

EBX=0047ae1c SS=019f ESP=0062ded4 EBP=0062e150

ECX=00000438 DS=019f ESI=0048c37c FS=151f

EDX=004c8894 ES=019f EDI=00000000 GS=0000



Bytes at CS:EIP:

89 1c b8 5f 5e 5b c2 08 00 83 ec 28 53 55 56 57



Stack dump:

00000000 0062e178 0062e60c 650376f9 0062e178 00000000
00000438 00000000 0062df28 6502f975 0062df00 00000000
0062df90 0062dfa8 0062df10 00000000

What can I do with this. The program aborts, have
reinstalled several times with no installation errors
reported. Do I have to program my own word processor?
I would appreciate you advice and comments.

 

[Beth Melton]

No - the problem isn't in the Word installation. You either need to
get rid of the offending third party add-in causing the error
(typically Adobe or WinFax) or disable the "Office Plug-in" option in
Norton AV in Norton Options.

If you opt to remove the add-ins they can be found in either the
Word\Startup folder (Tools/Options/File Locations) or Office\Startup
folder.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~
Beth Melton

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/