verify your credentials?

[fmanifesto]

I can download messages, but can't read any of them, not even when a new
message is created, and the following error message won't go away, even
though it says all the credentials have been verified:

"this message with restricted permission cannot be viewed in the

reading pane until you verify your credentials. Open the item to

read its contents and verify your credentials".



Other errors that seem to be associated are related to a file

called "ashoutxt.dll" in Avast 4, and an add-in fax server

extension called "fxsext32.dll".

Frustrating. Nothing seems to fix it. I've upgraded everything, and still
nothing solved that problem.

Thanks in advance for your possible help.

 

[Diane Poremsky [MVP]]

what version of outlook? when do you get the errors with the two dll's?
Have you deleted extend.dat to see if that helps?
http://www.outlook-tips.net/beginner/filepath.htm

 

[fmanifesto]

Thanks for that prompt reply.

I'm using Outlook 2007 with Windows xp and IE 6.0. The avast 4 error occurs
when Outlook starts, and the fax error occurs when trying to open a mail
folder [sent items, junk mail, etc.].

There were two "extend.dat" files deleted, and the same problem occurs--all
else seems to work, but can't read messages and get the same error message
where the text of the message should be.

 

[Diane Poremsky [MVP]]

go into the trust center (tools menu) and check the addins that or install -
disable avast and fax.

Thanks for that prompt reply.

I'm using Outlook 2007 with Windows xp and IE 6.0. The avast 4 error
occurs
when Outlook starts, and the fax error occurs when trying to open a mail
folder [sent items, junk mail, etc.].

There were two "extend.dat" files deleted, and the same problem
occurs--all
else seems to work, but can't read messages and get the same error message
where the text of the message should be.

what version of outlook? when do you get the errors with the two dll's?
Have you deleted extend.dat to see if that helps?
http://www.outlook-tips.net/beginner/filepath.htm

 

[fmanifesto]

Thanks again for that prompt reply.

It's not clear what the original problem was, but it just started working on
its own, before I had the chance to disable Avast and fax. It doesn't appear
to have started working because of anything I did--so perhaps it will remain
a deep hidden secret );

go into the trust center (tools menu) and check the addins that or install -
disable avast and fax.

Thanks for that prompt reply.

I'm using Outlook 2007 with Windows xp and IE 6.0. The avast 4 error
occurs
when Outlook starts, and the fax error occurs when trying to open a mail
folder [sent items, junk mail, etc.].

There were two "extend.dat" files deleted, and the same problem
occurs--all
else seems to work, but can't read messages and get the same error message
where the text of the message should be.

what version of outlook? when do you get the errors with the two dll's?
Have you deleted extend.dat to see if that helps?
http://www.outlook-tips.net/beginner/filepath.htm





I can download messages, but can't read any of them, not even when a new
message is created, and the following error message won't go away, even
though it says all the credentials have been verified:

"this message with restricted permission cannot be viewed in the

reading pane until you verify your credentials. Open the item to

read its contents and verify your credentials".



Other errors that seem to be associated are related to a file

called "ashoutxt.dll" in Avast 4, and an add-in fax server

extension called "fxsext32.dll".

Frustrating. Nothing seems to fix it. I've upgraded everything, and
still
nothing solved that problem.

Thanks in advance for your possible help.

 

[fmanifesto]

Diane,

A related problem, I believe, is that the message "the ordinal 17 could not
be located in the dynamic link library MAPI32.dll" is now popping up when
trying to search.

Also related, I believe, is the message "the ordinal 23 could not be located
in the dynamic link library MAPI32.dll" when the IPAQ is plugged in.

Neither of these happened prior to installing Outlook 2007, but if this is
not the correct forum to raise these issues, it would be greatly appreciated
if you would point me in the right direction.

Thanks again for that prompt reply.

It's not clear what the original problem was, but it just started working on
its own, before I had the chance to disable Avast and fax. It doesn't appear
to have started working because of anything I did--so perhaps it will remain
a deep hidden secret );

go into the trust center (tools menu) and check the addins that or install -
disable avast and fax.

Thanks for that prompt reply.

I'm using Outlook 2007 with Windows xp and IE 6.0. The avast 4 error
occurs
when Outlook starts, and the fax error occurs when trying to open a mail
folder [sent items, junk mail, etc.].

There were two "extend.dat" files deleted, and the same problem
occurs--all
else seems to work, but can't read messages and get the same error message
where the text of the message should be.



:

what version of outlook? when do you get the errors with the two dll's?
Have you deleted extend.dat to see if that helps?
http://www.outlook-tips.net/beginner/filepath.htm





I can download messages, but can't read any of them, not even when a new
message is created, and the following error message won't go away, even
though it says all the credentials have been verified:

"this message with restricted permission cannot be viewed in the

reading pane until you verify your credentials. Open the item to

read its contents and verify your credentials".



Other errors that seem to be associated are related to a file

called "ashoutxt.dll" in Avast 4, and an add-in fax server

extension called "fxsext32.dll".

Frustrating. Nothing seems to fix it. I've upgraded everything, and
still
nothing solved that problem.

Thanks in advance for your possible help.

 

[Diane Poremsky [MVP]]

what version of active sync?

Diane,

A related problem, I believe, is that the message "the ordinal 17 could
not
be located in the dynamic link library MAPI32.dll" is now popping up when
trying to search.

Also related, I believe, is the message "the ordinal 23 could not be
located
in the dynamic link library MAPI32.dll" when the IPAQ is plugged in.

Neither of these happened prior to installing Outlook 2007, but if this is
not the correct forum to raise these issues, it would be greatly
appreciated
if you would point me in the right direction.

Thanks again for that prompt reply.

It's not clear what the original problem was, but it just started working
on
its own, before I had the chance to disable Avast and fax. It doesn't
appear
to have started working because of anything I did--so perhaps it will
remain
a deep hidden secret );

go into the trust center (tools menu) and check the addins that or
install -
disable avast and fax.




Thanks for that prompt reply.

I'm using Outlook 2007 with Windows xp and IE 6.0. The avast 4 error
occurs
when Outlook starts, and the fax error occurs when trying to open a
mail
folder [sent items, junk mail, etc.].

There were two "extend.dat" files deleted, and the same problem
occurs--all
else seems to work, but can't read messages and get the same error
message
where the text of the message should be.



:

what version of outlook? when do you get the errors with the two
dll's?
Have you deleted extend.dat to see if that helps?
http://www.outlook-tips.net/beginner/filepath.htm





I can download messages, but can't read any of them, not even when
a new
message is created, and the following error message won't go away,
even
though it says all the credentials have been verified:

"this message with restricted permission cannot be viewed in the

reading pane until you verify your credentials. Open the item to

read its contents and verify your credentials".



Other errors that seem to be associated are related to a file

called "ashoutxt.dll" in Avast 4, and an add-in fax server

extension called "fxsext32.dll".

Frustrating. Nothing seems to fix it. I've upgraded everything,
and
still
nothing solved that problem.

Thanks in advance for your possible help.

 

[fmanifesto]

Dear Diane,

Just spotted your question--it's version 4.5. The program "fixmapi" solved
both problems, though it's still not clear what that was all about.

One more question--is it expected that sqlserver will hog all the memory and
cpu, taking up to 500 mb at times? Whatever svchost is, terminating it
doesn't seem to affect any programs, it speeds things up a LOT, and then
there's enough memory to run the programs, including Outlook 2007.

But on occasion, sqlserver has to be terminated. Am I doing something wrong?

ps--the more memory I add, the worse this seems to get.

what version of active sync?

Diane,

A related problem, I believe, is that the message "the ordinal 17 could
not
be located in the dynamic link library MAPI32.dll" is now popping up when
trying to search.

Also related, I believe, is the message "the ordinal 23 could not be
located
in the dynamic link library MAPI32.dll" when the IPAQ is plugged in.

Neither of these happened prior to installing Outlook 2007, but if this is
not the correct forum to raise these issues, it would be greatly
appreciated
if you would point me in the right direction.

Thanks again for that prompt reply.

It's not clear what the original problem was, but it just started working
on
its own, before I had the chance to disable Avast and fax. It doesn't
appear
to have started working because of anything I did--so perhaps it will
remain
a deep hidden secret );


:

go into the trust center (tools menu) and check the addins that or
install -
disable avast and fax.




Thanks for that prompt reply.

I'm using Outlook 2007 with Windows xp and IE 6.0. The avast 4 error
occurs
when Outlook starts, and the fax error occurs when trying to open a
mail
folder [sent items, junk mail, etc.].

There were two "extend.dat" files deleted, and the same problem
occurs--all
else seems to work, but can't read messages and get the same error
message
where the text of the message should be.



:

what version of outlook? when do you get the errors with the two
dll's?
Have you deleted extend.dat to see if that helps?
http://www.outlook-tips.net/beginner/filepath.htm





I can download messages, but can't read any of them, not even when
a new
message is created, and the following error message won't go away,
even
though it says all the credentials have been verified:

"this message with restricted permission cannot be viewed in the

reading pane until you verify your credentials. Open the item to

read its contents and verify your credentials".



Other errors that seem to be associated are related to a file

called "ashoutxt.dll" in Avast 4, and an add-in fax server

extension called "fxsext32.dll".

Frustrating. Nothing seems to fix it. I've upgraded everything,
and
still
nothing solved that problem.

Thanks in advance for your possible help.

 

[Diane Poremsky [MVP]]

Fixmapi fixes problems when, for whatever reason, another version of
mapi32.dll gets installed and replaces the version outlook installed.
Fixmapi makes sure outlook is using the correct version.

you aren't doing anything wrong - but something is clearly wrong. I don't
know if it's sql or something else - how much memory is in the computer? Too
much can sometimes cause problems...

bring up a cmd window and enter
Tasklist /SVC

this will bring up a list of all running services and include a breakdown of
what is using svchost. It doesn't break down mem usage by service, but
you'll be able to see what is calling it and hopefully that will gives some
clues as to where the problem is.
http://support.microsoft.com/kb/314056

don't know if this might be the cause-
http://support.microsoft.com/kb/916089/

Dear Diane,

Just spotted your question--it's version 4.5. The program "fixmapi"
solved
both problems, though it's still not clear what that was all about.

One more question--is it expected that sqlserver will hog all the memory
and
cpu, taking up to 500 mb at times? Whatever svchost is, terminating it
doesn't seem to affect any programs, it speeds things up a LOT, and then
there's enough memory to run the programs, including Outlook 2007.

But on occasion, sqlserver has to be terminated. Am I doing something
wrong?

ps--the more memory I add, the worse this seems to get.

what version of active sync?

Diane,

A related problem, I believe, is that the message "the ordinal 17 could
not
be located in the dynamic link library MAPI32.dll" is now popping up
when
trying to search.

Also related, I believe, is the message "the ordinal 23 could not be
located
in the dynamic link library MAPI32.dll" when the IPAQ is plugged in.

Neither of these happened prior to installing Outlook 2007, but if this
is
not the correct forum to raise these issues, it would be greatly
appreciated
if you would point me in the right direction.

:

Thanks again for that prompt reply.

It's not clear what the original problem was, but it just started
working
on
its own, before I had the chance to disable Avast and fax. It doesn't
appear
to have started working because of anything I did--so perhaps it will
remain
a deep hidden secret );


:

go into the trust center (tools menu) and check the addins that or
install -
disable avast and fax.




Thanks for that prompt reply.

I'm using Outlook 2007 with Windows xp and IE 6.0. The avast 4
error
occurs
when Outlook starts, and the fax error occurs when trying to open
a
mail
folder [sent items, junk mail, etc.].

There were two "extend.dat" files deleted, and the same problem
occurs--all
else seems to work, but can't read messages and get the same error
message
where the text of the message should be.



:

what version of outlook? when do you get the errors with the
two
dll's?
Have you deleted extend.dat to see if that helps?
http://www.outlook-tips.net/beginner/filepath.htm





message
I can download messages, but can't read any of them, not even
when
a new
message is created, and the following error message won't go
away,
even
though it says all the credentials have been verified:

"this message with restricted permission cannot be viewed in
the

reading pane until you verify your credentials. Open the item
to

read its contents and verify your credentials".



Other errors that seem to be associated are related to a file

called "ashoutxt.dll" in Avast 4, and an add-in fax server

extension called "fxsext32.dll".

Frustrating. Nothing seems to fix it. I've upgraded
everything,
and
still
nothing solved that problem.

Thanks in advance for your possible help.

 

[fmanifesto]

Thank you for that prompt reply, Diane.

There's only 1.3 mb of memory now, so hopefully this isn't too much ram.

tasklist/svc has a list of things which I'm still studying to determine if
any of them seem out of the ordinary. Thanks for those articles, which also
don't seem to address the problem--or at least not directly.

It has been suggested that a virus might cause this to happen. Is that
possible, or would it be futile to pursue that course?

Fixmapi fixes problems when, for whatever reason, another version of
mapi32.dll gets installed and replaces the version outlook installed.
Fixmapi makes sure outlook is using the correct version.

you aren't doing anything wrong - but something is clearly wrong. I don't
know if it's sql or something else - how much memory is in the computer? Too
much can sometimes cause problems...

bring up a cmd window and enter
Tasklist /SVC

this will bring up a list of all running services and include a breakdown of
what is using svchost. It doesn't break down mem usage by service, but
you'll be able to see what is calling it and hopefully that will gives some
clues as to where the problem is.
http://support.microsoft.com/kb/314056

don't know if this might be the cause-
http://support.microsoft.com/kb/916089/

Dear Diane,

Just spotted your question--it's version 4.5. The program "fixmapi"
solved
both problems, though it's still not clear what that was all about.

One more question--is it expected that sqlserver will hog all the memory
and
cpu, taking up to 500 mb at times? Whatever svchost is, terminating it
doesn't seem to affect any programs, it speeds things up a LOT, and then
there's enough memory to run the programs, including Outlook 2007.

But on occasion, sqlserver has to be terminated. Am I doing something
wrong?

ps--the more memory I add, the worse this seems to get.

what version of active sync?




Diane,

A related problem, I believe, is that the message "the ordinal 17 could
not
be located in the dynamic link library MAPI32.dll" is now popping up
when
trying to search.

Also related, I believe, is the message "the ordinal 23 could not be
located
in the dynamic link library MAPI32.dll" when the IPAQ is plugged in.

Neither of these happened prior to installing Outlook 2007, but if this
is
not the correct forum to raise these issues, it would be greatly
appreciated
if you would point me in the right direction.

:

Thanks again for that prompt reply.

It's not clear what the original problem was, but it just started
working
on
its own, before I had the chance to disable Avast and fax. It doesn't
appear
to have started working because of anything I did--so perhaps it will
remain
a deep hidden secret );


:

go into the trust center (tools menu) and check the addins that or
install -
disable avast and fax.




Thanks for that prompt reply.

I'm using Outlook 2007 with Windows xp and IE 6.0. The avast 4
error
occurs
when Outlook starts, and the fax error occurs when trying to open
a
mail
folder [sent items, junk mail, etc.].

There were two "extend.dat" files deleted, and the same problem
occurs--all
else seems to work, but can't read messages and get the same error
message
where the text of the message should be.



:

what version of outlook? when do you get the errors with the
two
dll's?
Have you deleted extend.dat to see if that helps?
http://www.outlook-tips.net/beginner/filepath.htm





message
I can download messages, but can't read any of them, not even
when
a new
message is created, and the following error message won't go
away,
even
though it says all the credentials have been verified:

"this message with restricted permission cannot be viewed in
the

reading pane until you verify your credentials. Open the item
to

read its contents and verify your credentials".



Other errors that seem to be associated are related to a file

called "ashoutxt.dll" in Avast 4, and an add-in fax server

extension called "fxsext32.dll".

Frustrating. Nothing seems to fix it. I've upgraded
everything,
and
still
nothing solved that problem.

Thanks in advance for your possible help.

 

[Diane Poremsky [MVP]]

Assuming you mean 1.3 GB of memory, no it's not too much - over 3 GB can be.

Yes, a virus can cause the problem you describe, but so can other issues.
Its certainly prudent to run a scan using an online scanner as locally
installed antivirus programs can be disabled by viruses, just to be sure
it's not the cause.

Thank you for that prompt reply, Diane.

There's only 1.3 mb of memory now, so hopefully this isn't too much ram.

tasklist/svc has a list of things which I'm still studying to determine if
any of them seem out of the ordinary. Thanks for those articles, which
also
don't seem to address the problem--or at least not directly.

It has been suggested that a virus might cause this to happen. Is that
possible, or would it be futile to pursue that course?

Fixmapi fixes problems when, for whatever reason, another version of
mapi32.dll gets installed and replaces the version outlook installed.
Fixmapi makes sure outlook is using the correct version.

you aren't doing anything wrong - but something is clearly wrong. I don't
know if it's sql or something else - how much memory is in the computer?
Too
much can sometimes cause problems...

bring up a cmd window and enter
Tasklist /SVC

this will bring up a list of all running services and include a breakdown
of
what is using svchost. It doesn't break down mem usage by service, but
you'll be able to see what is calling it and hopefully that will gives
some
clues as to where the problem is.
http://support.microsoft.com/kb/314056

don't know if this might be the cause-
http://support.microsoft.com/kb/916089/

Dear Diane,

Just spotted your question--it's version 4.5. The program "fixmapi"
solved
both problems, though it's still not clear what that was all about.

One more question--is it expected that sqlserver will hog all the
memory
and
cpu, taking up to 500 mb at times? Whatever svchost is, terminating it
doesn't seem to affect any programs, it speeds things up a LOT, and
then
there's enough memory to run the programs, including Outlook 2007.

But on occasion, sqlserver has to be terminated. Am I doing something
wrong?

ps--the more memory I add, the worse this seems to get.

:

what version of active sync?




Diane,

A related problem, I believe, is that the message "the ordinal 17
could
not
be located in the dynamic link library MAPI32.dll" is now popping up
when
trying to search.

Also related, I believe, is the message "the ordinal 23 could not be
located
in the dynamic link library MAPI32.dll" when the IPAQ is plugged in.

Neither of these happened prior to installing Outlook 2007, but if
this
is
not the correct forum to raise these issues, it would be greatly
appreciated
if you would point me in the right direction.

:

Thanks again for that prompt reply.

It's not clear what the original problem was, but it just started
working
on
its own, before I had the chance to disable Avast and fax. It
doesn't
appear
to have started working because of anything I did--so perhaps it
will
remain
a deep hidden secret );


:

go into the trust center (tools menu) and check the addins that
or
install -
disable avast and fax.




message
Thanks for that prompt reply.

I'm using Outlook 2007 with Windows xp and IE 6.0. The avast 4
error
occurs
when Outlook starts, and the fax error occurs when trying to
open
a
mail
folder [sent items, junk mail, etc.].

There were two "extend.dat" files deleted, and the same problem
occurs--all
else seems to work, but can't read messages and get the same
error
message
where the text of the message should be.



:

what version of outlook? when do you get the errors with the
two
dll's?
Have you deleted extend.dat to see if that helps?
http://www.outlook-tips.net/beginner/filepath.htm





message
I can download messages, but can't read any of them, not even
when
a new
message is created, and the following error message won't go
away,
even
though it says all the credentials have been verified:

"this message with restricted permission cannot be viewed in
the

reading pane until you verify your credentials. Open the
item
to

read its contents and verify your credentials".



Other errors that seem to be associated are related to a
file

called "ashoutxt.dll" in Avast 4, and an add-in fax server

extension called "fxsext32.dll".

Frustrating. Nothing seems to fix it. I've upgraded
everything,
and
still
nothing solved that problem.

Thanks in advance for your possible help.

 

[fmanifesto]

Dear Diane,

Thanks again for that prompt response. So in general, having sqlserver use
500 mb of memory is not normal and could be caused by exterior problems like
viruses? I will run that external scan to see if that solves the problem,
and let you know how it went.

Assuming you mean 1.3 GB of memory, no it's not too much - over 3 GB can be.

Yes, a virus can cause the problem you describe, but so can other issues.
Its certainly prudent to run a scan using an online scanner as locally
installed antivirus programs can be disabled by viruses, just to be sure
it's not the cause.

Thank you for that prompt reply, Diane.

There's only 1.3 mb of memory now, so hopefully this isn't too much ram.

tasklist/svc has a list of things which I'm still studying to determine if
any of them seem out of the ordinary. Thanks for those articles, which
also
don't seem to address the problem--or at least not directly.

It has been suggested that a virus might cause this to happen. Is that
possible, or would it be futile to pursue that course?

Fixmapi fixes problems when, for whatever reason, another version of
mapi32.dll gets installed and replaces the version outlook installed.
Fixmapi makes sure outlook is using the correct version.

you aren't doing anything wrong - but something is clearly wrong. I don't
know if it's sql or something else - how much memory is in the computer?
Too
much can sometimes cause problems...

bring up a cmd window and enter
Tasklist /SVC

this will bring up a list of all running services and include a breakdown
of
what is using svchost. It doesn't break down mem usage by service, but
you'll be able to see what is calling it and hopefully that will gives
some
clues as to where the problem is.
http://support.microsoft.com/kb/314056

don't know if this might be the cause-
http://support.microsoft.com/kb/916089/






Dear Diane,

Just spotted your question--it's version 4.5. The program "fixmapi"
solved
both problems, though it's still not clear what that was all about.

One more question--is it expected that sqlserver will hog all the
memory
and
cpu, taking up to 500 mb at times? Whatever svchost is, terminating it
doesn't seem to affect any programs, it speeds things up a LOT, and
then
there's enough memory to run the programs, including Outlook 2007.

But on occasion, sqlserver has to be terminated. Am I doing something
wrong?

ps--the more memory I add, the worse this seems to get.

:

what version of active sync?




Diane,

A related problem, I believe, is that the message "the ordinal 17
could
not
be located in the dynamic link library MAPI32.dll" is now popping up
when
trying to search.

Also related, I believe, is the message "the ordinal 23 could not be
located
in the dynamic link library MAPI32.dll" when the IPAQ is plugged in.

Neither of these happened prior to installing Outlook 2007, but if
this
is
not the correct forum to raise these issues, it would be greatly
appreciated
if you would point me in the right direction.

:

Thanks again for that prompt reply.

It's not clear what the original problem was, but it just started
working
on
its own, before I had the chance to disable Avast and fax. It
doesn't
appear
to have started working because of anything I did--so perhaps it
will
remain
a deep hidden secret );


:

go into the trust center (tools menu) and check the addins that
or
install -
disable avast and fax.




message
Thanks for that prompt reply.

I'm using Outlook 2007 with Windows xp and IE 6.0. The avast 4
error
occurs
when Outlook starts, and the fax error occurs when trying to
open
a
mail
folder [sent items, junk mail, etc.].

There were two "extend.dat" files deleted, and the same problem
occurs--all
else seems to work, but can't read messages and get the same
error
message
where the text of the message should be.



:

what version of outlook? when do you get the errors with the
two
dll's?
Have you deleted extend.dat to see if that helps?
http://www.outlook-tips.net/beginner/filepath.htm





message
I can download messages, but can't read any of them, not even
when
a new
message is created, and the following error message won't go
away,
even
though it says all the credentials have been verified:

"this message with restricted permission cannot be viewed in
the

reading pane until you verify your credentials. Open the
item
to

read its contents and verify your credentials".



Other errors that seem to be associated are related to a
file

called "ashoutxt.dll" in Avast 4, and an add-in fax server

extension called "fxsext32.dll".

Frustrating. Nothing seems to fix it. I've upgraded
everything,
and
still
nothing solved that problem.

Thanks in advance for your possible help.