Vertical scroll changes to horizonal scroll, how to change it back

[Steve]

Hi,

I'm using office 2003 with sp3 and all the latest updates. Sometimes when
I'm in word and have a large document of many pages, the down scroll
(vertical) changes to side to side (horizontal). As I scroll up or down, it
scroll left and right. I've tried everything I can think of to change it
back, but can't find anything, the only way is to close the document and open
it.

I've also noticed that on large document, that the scroll won't scroll up
all the way, it stops at around line 4 or 5, if I click on the scroll bar and
move to the top, then the up and down scroll will change to left and right.

I’m assuming that this is a bug in the office. Any idea how to change the
vertical scroll back to horizontal when this happens?

Thanks for any info.

Steve

 

[Cindy M.]

Hi Steve,

I'm using office 2003 with sp3 and all the latest updates. Sometimes when
I'm in word and have a large document of many pages, the down scroll
(vertical) changes to side to side (horizontal).

I can't recall having ever heard of anything like this before. The first
thing that comes to my mind was language formatting causing a shift. You can
check that the next time you see it, but on further reflection it seems less
likely.

What kind of machine are you working on? Is it a Tablet? Or may you have
installed a Windows XP Tablet edition on a non-Tablet machine?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

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[Steve]

Hi Cindy,

Thanks for responding to my question. I have office pro 2003 on multiple
regular desktop computers. This same problem happens to all of them.

I have some document around fifty or sixty pages long. Usually, the first
indication of this problem is when I scroll up to the top of the page with
the mouse wheel and it stops around line five or six. I can scroll up or down
but it won’t go higher. If I scroll up at that point using the scroll bar,
then the vertical and horizontal scroll will change every time, but it can
still change without me scrolling all the way up.

I’m writing a book and some document have five or six chapter in it, fifty
or sixty pages. This scrolling problem is a problem I’ve always had with
2003, on all the multiple chapters, on different document. I can open the
document up, everything works fine for a while, then suddenly the scroll
reverses. I can open the document on a different computer, the scroll works
fine, then suddenly it happens there to, it reverses.

I thought it was a bug in word, since I’ve seen other people complaining
about this same problem on the internet, but every now and them, I get the
same reversing scroll problem in excel, and with only one page.

I hope this isn’t a brain stumper, or a bug that can’t be fixed.

Thanks again for the input and if you have any ideas, please feel free to
suggest them.

Thanks

 

[Cindy M.]

Hi Steve,

I've never seen the problem you describe, nor seen it reported. And I've been
using and supporting Word since version 2.0...

Are these desktop systems all the same hardware and Windows version?

My best guess would be that there's something in the Windows/mouse driver
configuration that may be having difficulties...

I have office pro 2003 on multiple
regular desktop computers. This same problem happens to all of them.

I have some document around fifty or sixty pages long. Usually, the first
indication of this problem is when I scroll up to the top of the page with
the mouse wheel and it stops around line five or six. I can scroll up or down
but it won’t go higher. If I scroll up at that point using the scroll bar,
then the vertical and horizontal scroll will change every time, but it can
still change without me scrolling all the way up.

I’m writing a book and some document have five or six chapter in it, fifty
or sixty pages. This scrolling problem is a problem I’ve always had with
2003, on all the multiple chapters, on different document. I can open the
document up, everything works fine for a while, then suddenly the scroll
reverses. I can open the document on a different computer, the scroll works
fine, then suddenly it happens there to, it reverses.

I thought it was a bug in word, since I’ve seen other people complaining
about this same problem on the internet, but every now and them, I get the
same reversing scroll problem in excel, and with only one page.

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail

 

[Steve]

Hi Cindy,

The computers are the standard computers from dell, different model from
different years, all using the standard mouse driver that comes with the
operating system, XP PRO. Some of mouse’s (mice) are dell, some are
Microsoft, so I’d say its has nothing to do with the hardware or drivers,
but, since you mentioned it, I opened a large document, using the up and down
arrows with no problems, but as soon as I used the scroll wheel, I
encountered the same problem, hhhmmm strange, the Microsoft and dell mice
using xp pro mouse drivers, with all widow updates. I’m the IT manager for an
aerospace company and I don’t know what to make of it.

 

[Cindy M.]

Hi Steve,

I opened a large document, using the up and down
arrows with no problems, but as soon as I used the scroll wheel, I
encountered the same problem, hhhmmm strange, the Microsoft and dell mice
using xp pro mouse drivers, with all widow updates. I’m the IT manager for an
aerospace company and I don’t know what to make of it.

I'd say, then, that this is a place to start. Hate to mention it, but... Virus? Or
perhaps some "tool" installed on your machines that's interfering with the mouse
driver in some way? Maybe you've made some kind of assignment to a mouse button or
the scroll-wheel for some other program (like a CAD) that's activating for Office,
as well?

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply in
the newsgroup and not by e-mail

 

[Steve]

Hi Cindy,

All excellent questions, but there’s no viruses or spyware, the buttons
aren’t assigned, they’re all default. The computes that I’ve experienced this
on, don’t have anything unusual setups on them, they’re all basically default
settings as far as mouse drivers and assignment of button, and they don’t
have any software installed that would need any kind of mouse configuration.

But even it there were changes, I don’t experience the vertical and
horizontal changing on everything or all the time. True I can cause it to
happen every time on a large document, but yesterday I was working on a new
excel spreadsheet, only a couple of pages long, and about 30 minutes into it,
as I was scrolling down, it started scrolling to the right in the middle of
the down scroll. I didn’t hit any keys or combination of them, I didn’t do
anything that should have tripped a bug, it just switched in the middle of a
scroll.

I think this is a bug in office, but I can’t figure out what might cause it
to go wrong when it does. So If I can figure out, once the vertical has
changed to horizontal, how to manually change it back, then I can live with
it.

Any ideas how to switch it back?

Thanks for the help,

Steve

 

[Cindy M.]

Hi Steve,

I think this is a bug in office, but I can’t figure out what might cause it
to go wrong when it does. So If I can figure out, once the vertical has
changed to horizontal, how to manually change it back, then I can live with
it.

Any ideas how to switch it back?

Sorry, no. Hardware isn't really my forté, I ventured in here as no one else had
replied. The regular contributor in these groups with the best grasp of this
kind of thing would be Terry Farrell (no, not the actrice, and he doesn't
resemble her at all <g>). He tends to be more in the "non-general" groups, where
there's less traffic and more "expert level" questions. Try using the following
interface and drill down to the Word groups. Look for him in places like
word.printingfonts

http://www.microsoft.com/communities/newsgroups/en-us/

Cindy Meister
INTER-Solutions, Switzerland
http://homepage.swissonline.ch/cindymeister (last update Jun 17 2005)
http://www.word.mvps.org

This reply is posted in the Newsgroup; please post any follow question or reply
in the newsgroup and not by e-mail

 

[Steve]

Thanks Cindy, you were still some help. When I first posted this message, I
wasn’t sure if there was a combination of know things that could cause this,
but since you haven’t heard of anything, then its safe to assume that it has
to be something unexpected causing it to behave in a way it shouldn’t, so
I’ll just have to live with it.

Thanks again.