Very Slow Office Response, Hanging

[John M]

Setup: Office 2003/SP3,
Exchange Server 2003,
Windows XP
I have a user who of late is having a system/office issue, wherein when she
goes to OPEN, PRINT or SAVE AS a file (usually Word or Excel) the program
becomes non-responsive. This can last for several minutes. Eventually it will
respond.
I have deleted the data key regarding Office in the registry, with no
improvement.
Ideas?
Thanks

 

[Herb Tyson [MVP]]

Those can be symptoms that the computer is trying to access a mapped network
resource that either is not available or is slow to respond. See if this
helps:

http://support.microsoft.com/kb/313937

 

[John M]

Thanks for the help.
I looked at the KB article, and from there this:

CAUSE
This problem may occur if any one of the following conditions is true:
• When the computer is connected to one or more mapped network shares that
are nonexistent or that are currently offline. <-----Had 2 mappings to the
same drive, different folder. FIxed that part.
• When one or more mapped drives are persistent, and the drive is in a
domain that is not trusted. <--------These are in the same domains, although
the drive is persistent,
• When the mapped drive is located on a slow or a down-level computer. A
down-level computer is when the operating system of the computer has an
earlier version of Microsoft Windows than the computer that you are using).
<----- The data area is a Server 2003, user is XP.
• When a mapped drive is connected across a Wide Area Network (WAN). <---NA
• When a drive is an inaccessible removable drive. <----all others can reach
it, although it has been a bit slow of late.
******************************************
Now, I did make sure my logon.bat is only connecting to one instance of the
data drive, but I am not sure about the switch to disconnect on log off, or
to make it a persistent.

This just started lately, and I have yet to find any new programs added, or
changes to her system, OTHER THAN an XP update the other day installed from
MS automatically..