Very Slow Response Time When Attaching Word and Excel Documents

[Zoey]

Hi

We have about 150 Office2007 users in our environment. One of our users is
having a strange issue. When opening new mail message and attaching a word
document or excel document from a a network shared folder, when browsing
through the folder list, outlook will freeze, then unfreeze after a few
minutes. Each time you drill down into the folder/subfolder list, the same
thing happens, outlook will hesitate or freeze. Eventually outlook will
either stop resonding, or will eventually get to the document that needs to
be attached. When successful, this whole process can take up to about 3 - 5
minutes.

This appears to only happen when browsing for a file to attach from within
the new mail message. If I get to the document outside of outlook, by
exploring the network folder from windows explorer, and then opening the
document and sending the document to email, then the file attaches without
any hesitation or lag.

I've ruled out any windows corruption by wiping the system clean and
reinstalling the OS. I've run hardware diagnostics and all tests ran clean.

The system in question is a Dell Latitude D410 laptop with Windows XP/SP3
and Office2007 SP1.

I'm at a loss. Any suggestion would be greatly appreciated.

Thanks

 

[Diane Poremsky [MVP]]

Does it also happen with files on the local drive? Does the user have the
network drives mapped? This is a fairly common experience with mapped
network drives.

--
Diane Poremsky [MVP - Outlook]



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[Zoey]

Hi Diane,

Before I wiped this system, the problem did happen with local drives as
well. After I reinstalled the system, I didn't test opening local files (I
was in a rush to get the laptop back to the user), but i'm fairly certain the
answer is yes to local drives as well. The problem only relates to the Office
program. I don't get any lag or slow response time with any other
applications. One article I came across is this one:
http://support.microsoft.com/kb/833041

Do you think this is something that may resolve this?

Thanks for your post, I look forward to your reply back.

Regards,
Zoey

Does it also happen with files on the local drive? Does the user have the
network drives mapped? This is a fairly common experience with mapped
network drives.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
(e-mail address removed)

EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi

We have about 150 Office2007 users in our environment. One of our users
is
having a strange issue. When opening new mail message and attaching a
word
document or excel document from a a network shared folder, when browsing
through the folder list, outlook will freeze, then unfreeze after a few
minutes. Each time you drill down into the folder/subfolder list, the
same
thing happens, outlook will hesitate or freeze. Eventually outlook will
either stop resonding, or will eventually get to the document that needs
to
be attached. When successful, this whole process can take up to about 3 -
5
minutes.

This appears to only happen when browsing for a file to attach from within
the new mail message. If I get to the document outside of outlook, by
exploring the network folder from windows explorer, and then opening the
document and sending the document to email, then the file attaches without
any hesitation or lag.

I've ruled out any windows corruption by wiping the system clean and
reinstalling the OS. I've run hardware diagnostics and all tests ran
clean.

The system in question is a Dell Latitude D410 laptop with Windows XP/SP3
and Office2007 SP1.

I'm at a loss. Any suggestion would be greatly appreciated.

Thanks