S
SVTDanny03
One of our users is having a very strange problem.
She is running Outlook 2003 (All service packs, updates, and compatibility
packs installed), connected to our Exchange server. She has one person that
emails her, and the emails always show up as only part of her signature, and
the message body is blank. If that person responds to one of our user's
emails, her message shows up fine. It's only on new emails coming to our user
that it doesn't show up. Again, this is only happening from one person.
One thing that should be noted, is that on the emails where only part of the
signature is showing up, is the message is formatted down to plain text. On
the replies where everything shows up, it is formatted as it should be in
HTML.
What's even weirder is that if I have the contact send me a message, it
shows up fine in both Outlook 2007 and 2003. If I go into Outlook Web Access
under my account, it still shows up fine. If I go into OWA under our users
account, it shows up formatted as plain text and the message is blank.
I have gone through every formatting option in Outlook, changed every
setting that had anything even close to having to do with message formatting,
and I still have nothing. The fact that it's only happening to our one user,
and only from one contact, and only on new messages really has me stumped.
Has anyone ever ran into an issue like this, or have any ideas on how to
resolve it? Thanks.
She is running Outlook 2003 (All service packs, updates, and compatibility
packs installed), connected to our Exchange server. She has one person that
emails her, and the emails always show up as only part of her signature, and
the message body is blank. If that person responds to one of our user's
emails, her message shows up fine. It's only on new emails coming to our user
that it doesn't show up. Again, this is only happening from one person.
One thing that should be noted, is that on the emails where only part of the
signature is showing up, is the message is formatted down to plain text. On
the replies where everything shows up, it is formatted as it should be in
HTML.
What's even weirder is that if I have the contact send me a message, it
shows up fine in both Outlook 2007 and 2003. If I go into Outlook Web Access
under my account, it still shows up fine. If I go into OWA under our users
account, it shows up formatted as plain text and the message is blank.
I have gone through every formatting option in Outlook, changed every
setting that had anything even close to having to do with message formatting,
and I still have nothing. The fact that it's only happening to our one user,
and only from one contact, and only on new messages really has me stumped.
Has anyone ever ran into an issue like this, or have any ideas on how to
resolve it? Thanks.